DevOps Engineer III

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Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

DevOps Engineers are critical to building the next generation of Teladoc Health products and performance. If you have an obsessive focus on automation and metrics, enjoy building repeatable solutions, and contributing to best-of-breed technologies, we should talk. In this challenging role, you will develop solutions to meet the growing demand for operational improvements and efficiencies in a fast-paced environment. Working closely with software developers, QA, and system engineers, you will help deliver secure, reliable services by implementing fully automated continuous delivery solutions and leveraging industry-standard automation and monitoring tools. DevOps Engineers are also responsible for collecting meticulous data throughout the software development lifecycle and identifying optimizations that enable step-function improvements in engineering team productivity.

Essential Duties and Responsibilities

• Assist in the design and implementation of Infrastructure as Code, automated environment provisioning, and automated deployment and monitoring of multiple environments.

• Pair with development and QA teams to enable a continuous integration environment that sustains high productivity levels and emphasizes defect prevention techniques.

• Participate in a 24/7 on-call rotation.  

• Automate and optimize processes to reduce toil and perform sensitive tasks safely and reliably in secure environments.

• Work with cross-functional business teams to understand requirements and other performance SLOs and SLAs

• Thoroughly document operational practices and procedures.

• Troubleshoot and resolve issues in development, test and production environments.

• Identify gaps in processes and help to close them.

• Participate in other projects and duties as assigned.

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Supervisory Responsibilities

No

Qualifications Expected for Position

• Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.

• 5+ years of relevant professional experience working in DevOps or a related field.

• Experience with containers, Kubernetes, and cloud-based environments.

• Ability to write code, including automation scripting and diagnostics/debugging support.

• Experience building and maintaining alerting, monitoring, and metrics systems (like New Relic, Zenoss, Sensu, Nagios, Graphite, Collectd, Ganglia, Datadog or similar).

• Experience with continuous integration, testing, and deployment pipelines (like Jenkins, Bamboo CI, Docker or similar).

• Experience working with tools and workflows that support the software development lifecycle (like Git, SVN and Jira).

• Strong written and verbal communication skills in English, and experience working with distributed teams.

Qualifications Preferred for Position

• Experience working with Microsoft Azure cloud environments.

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Why Join Teladoc Health?

A New Category in Healthcare:  Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.  
Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.  
Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.  
Focus on PEOPLE:  Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment. 
Diversity and Inclusion:  At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.  
Growth and Innovation:  We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.  

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.