Developer Observability NOC Engineer

***Shift Work May be required***

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun, and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey! 

Want to work in a dynamic environment working with the latest cloud technologies? Want to learn tools like Splunk from the inside and grow your career in exciting ways? Splunk Cloud is looking for self-starting engineers to be a part of the Network Operations Center (NOC). The responsibility of the NOC is to monitor and resolve issues that affect the availability and performance of Splunk for our cloud customers. As the authority on our customer experience, the NOC is the frontline of defense in making sure each of our customers has an extraordinary experience.

We’re looking for a forward-thinking engineer to join our team in supporting and monitoring our ever-expanding Cloud platform.

• Respond to monitoring alerts according to defined playbooks and procedures.
• Participate in Post Incident Reviews and discussions.
• Provide 24/7 support & incident management.
• Participate in on-call support, ensuring stability and performance of production environments.
• Build effective working relationships with cross-functional team members
• Make suggestions for process improvements and enhance operational efficiency.
• Meet with customers where needed to collect feedback on monitoring improvements

• Must be a U.S Citizen & residing in the U.S.
• BS and 4 or more years of relevant experience
• 4+ years of experience in Systems/Network Administration in a cloud environment
• 4+ years of incident response and major incident management
• 4+ years' experience using Unix/Linux systems with scripting experience in Shell, Perl, or Python

• Configuration Management Experience - Puppet
• Cloud Computing Platform Experience – AWS/GCP/Azure
• Understanding of microservices such as Kubernetes
• Understanding of Observability technologies such as OpenTelemetry
• Experience using AI tools such as Claude or Codex
• Experience using Splunk to identify operational issues
• Experience with GitHub CI/CD pipelines
• Capable of technical deep dives into code and operating systems 
• Enjoy problem solving and analyzing global scale distributed systems
• Collaborative with extraordinary interpersonal and communication skills
• Remain calm and collected in stressful situations, such as a major service outage
• Demonstrate attention to detail, follow through, and ability to prioritize quickly

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you. 

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks.  Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.