Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.
Black Duck maintains the world's largest and most comprehensive knowledge base of open-source software intelligence. Built over two decades, this knowledge base encompasses extensive data on open-source components, vulnerability intelligence, software licensing, and associated metadata. This data powers critical security decisions worldwide and forms the foundation of our industry-leading software composition analysis and AI-powered security solutions.
Brief about the role:
We are seeking an experienced IT Desktop Engineer to oversee all technology operations at our Bengaluru facility. This role is responsible for managing the day-to-day IT activities on-site, including desktop support (Windows & Mac), infrastructure, networking, and systems administration. The IT Desktop Engineer will serve as both a hands-on technical resource and a leader, ensuring reliable IT services while aligning with corporate IT strategy.
Qualifications:
- Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of IT experience, with exposure to both desktop support and infrastructure management.
- Strong technical knowledge of Windows and Mac OS, Microsoft 365, Okta, networking, and hardware troubleshooting.
- Hands-on networking experience.
- Proven ability to balance hands-on IT support with local leadership.
- Excellent communication and interpersonal skills, with the ability to support users at all levels of the organization.
- Strong understanding of IT security best practices.
- Relevant certifications (e.g., CompTIA A+/Network+, Microsoft, Cisco, ITIL) are a plus.
Key Responsibilities:
- Manage daily IT operations for the Bangalore site, including desktop support, infrastructure, networking, servers, endpoints, and applications.
- Provide hands-on IT support for end users, including hardware, software, and peripheral troubleshooting, ensuring timely resolution of incidents and service requests.
- Act as the primary escalation point for technical issues at the site.
- Lead and support a local IT team (where applicable), providing guidance, training, and performance management.
- Implement and enforce IT policies, procedures, and security protocols to align with corporate standards.
- Oversee system upgrades, patches, and hardware/software deployments.
- Collaborate with Global Infrastructure and Operations teams to plan and execute corporate initiatives at the site level.
- Maintain IT asset inventory, manage procurement, and oversee lifecycle management for desktops, laptops, and related equipment.
- Partner with business leaders to understand technology needs and deliver effective IT solutions.
- Ensure compliance with regulatory, security, and data protection requirements.
- Monitor IT performance metrics and provide reporting to senior IT leadership.
- Manage local vendor relationships and service contracts.
Black Duck is an equal opportunity employer. We consider all applicants for employment without regard to race, color, national origin, religion, sex, gender identity or expression, age, disability, sexual orientation, veteran or military service status, or any other characteristic protected by applicable law. Black Duck complies with all applicable laws prohibiting employment discrimination in every jurisdiction where it operates and provides reasonable accommodations to individuals with disabilities in accordance with applicable law.
Skills Required
- Bachelor's degree in information technology, Computer Science, or a related field
- 5+ years of IT experience
- Strong technical knowledge of Windows and Mac OS, Microsoft 365, Okta
- Hands-on networking experience
- Strong understanding of IT security best practices
- Relevant certifications (e.g., CompTIA A+/Network+, Microsoft, Cisco, ITIL)
Black Duck Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Black Duck and has not been reviewed or approved by Black Duck.
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Healthcare Strength — Medical, dental, and vision coverage provide multiple plan choices with transparent costs, with carrier updates noted for 2026. Vision via VSP and dental plan options offer defined tiers and network access.
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Retirement Support — Retirement programs include a 401(k) with company matching alongside an employee stock purchase plan with a discount and lookback. These features support longer‑term savings and wealth building.
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Leave & Time Off Breadth — Exempt employees use a manager‑approved, no‑cap time‑off model, while non‑exempt employees accrue flexible time off alongside sick time. Paid leaves include parental and family care leave, with additional protections under applicable leave laws.
Black Duck Insights
What We Do
Organizations worldwide use Black Duck Software’s industry-leading products to secure and manage open source software, eliminating the pain related to security vulnerabilities, compliance and operational risk. Black Duck is headquartered in Burlington, MA, and has offices in San Jose, London, Frankfurt, Hong Kong, Tokyo, Vancouver, Seoul & Beijing
Why Work With Us
We pride ourselves on cultivating an environment of collaboration, creativity, and fun! We know where you work can influence how you work, which is why our collaborative office space focuses on community and continuous learning. Our work-hard, play-hard attitude even got us named a Top Place to Work in Massachusetts by The Boston Globe!
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