We are Hiring IT Administrator - Infrastructure & User Support !!!
Role - IT Administrator
Experience - 2 - 3 years
Location - Bengaluru
Work Mode - 5 Days Work from office
Brief Description of Duties :
The IT Administrator will be responsible for handling end-user support, JIRA Service Desk, IT hardware inventory management, automation through workflow tools, and hardware analytics using unique monitoring solutions. The role also requires a good understanding of cloud infrastructure, support, and monitoring.
Key Responsibilities
- Provide expert end-user support across Windows, Mac, and mobile platforms.
- Administer and optimize JIRA Service Desk for ITSM processes, including workflow automation and reporting.
- Manage IT hardware inventory lifecycle, including procurement, asset tracking, audits, and decommissioning.
- Implement and maintain automation for IT processes using workflow tools (e.g., JIRA automation, ScriptRunner, REST APIs).
- Oversee ITSM processes such as incident, problem, and change management, ensuring adherence to ITIL or similar frameworks.
- Perform hardware analytics using advanced monitoring tools (such as NinjaOne, ManageEngine OpManager, Datadog, Atera), leveraging real-time data, automated alerts, and customizable dashboards to proactively monitor, analyze, and report on hardware health and performance .
- Support and monitor cloud infrastructure, utilizing monitoring tools to track resource utilization, system health, and performance across on-premises and cloud environments.
- Collaborate with IT and business teams to identify and implement process improvements.
- Maintain comprehensive documentation for ITSM processes, hardware analytics, and cloud support procedures.
- Train and mentor end users and junior IT staff on ITSM tools, hardware monitoring, and automation practices.
- Ensure compliance with security and governance standards.
Requirements
- 2-3 years of experience in IT support or engineering roles, with strong ITSM and end-user support background.
- Proven experience administering and optimizing JIRA Service Desk, including workflow configuration and automation.
- Hands-on experience with IT hardware analytics and monitoring using unique tools such as NinjaOne, ManageEngine OpManager, Datadog, Atera, or similar platforms.
- Solid understanding of ITSM frameworks (such as ITIL), with practical experience in incident, problem, change, and asset management.
- Experience with automation tools and scripting (e.g., Tines, PowerShell) for workflow and process automation.
- Good basic understanding of cloud infrastructure concepts, including support and monitoring using relevant tools.
- Proficient in Windows, Mac OS, and mobile device management.
- Strong understanding of networking fundamentals, Active Directory, and security best practices.
- Excellent troubleshooting, analytical, and communication skills.
- Ability to document technical processes and conduct user training.
- ITIL Foundation certification or equivalent ITSM qualification preferred.
Preferred Qualifications
- Experience with additional ITSM tools (e.g., Jira Service Management, ServiceNow & Freshservice).
- Certifications in ITIL, Microsoft, or related technologies.
- Exposure to cloud platforms (AWS, Azure, Google Cloud) and identity management solutions.
Please share your updated CV to [email protected] / [email protected]
Top Skills
What We Do
Transforming the insurance industry is ambitious, we know. That’s why at Applied, we’re building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers – all within a culture built on values that make us indispensable to each other, too. At Applied, we have a mission and a vision that guide us, values that anchor us, and a determination to achieve that propels us forward. We push the boundaries of innovation to solve the biggest challenges in insurance – helping us earn the title of indispensable partner from our customers.
Our teammates show up as they are, creating an authentic environment that fosters collaboration, curiosity and connections – and one that doesn’t waste time on the unnecessary confines of corporate bureaucracy or hierarchy. No matter the role or title, you have a voice at the table, space to work hard and achieve, and unending opportunities to be a great teammate.
Why Work With Us
Our commitment to you is simple: when you bring your best, we promise you a place where amazing career moments are made possible.
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Applied Systems Teams
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At Applied, we trust that our people will achieve the outcomes and deliver high-impact results to our customers, in whatever way - hybrid, in-person, or remote - that works best for them.
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