About this role
BlackRock places a strong emphasis on technology. The EMEA Deskside Team supports desktop PCs and mobility solutions for approximately 7,000 + staff across 30 office locations. While the team’s primary focus is maintaining the existing technology environment, they are also instrumental in deploying new technologies to ensure optimal business performance. The team serves as the face of technology, delivering high-quality, cost-effective services with minimal downtime and superior user experience. Interns will gain exposure to a wide range of technologies and contribute to local and regional initiatives. The team collaborates closely with Global Technology Infrastructure and Information Security, Unified Communications and Network teams.
Team Overview – End User Technical Services (DW Level 2)
Provide advanced support for hardware (PCs, laptops, Next Gen Devices and mobile devices) and enterprise software (MS Office, Windows, market data apps, third-party systems).
Resolve escalated incidents from Level 1/Service Desk, ensuring minimal business disruption.
Perform root cause analysis and recommend long-term solutions for recurring issues.
Collaborate with infrastructure and security teams for complex technical challenges.
Participate in project delivery, migrations, and technology rollouts.
Maintain accurate documentation, asset inventory, and compliance with IT policies.
Key Responsibilities
Report to the local Level2 team leader; collaborate regionally and globally.
Manage assigned tasks/projects within agreed timelines, escalating as needed.
Perform advanced hardware setup, replacement, and troubleshooting (including PC builds, component swaps, diagnostics).
Deliver proactive, professional IT support to end users, both onsite and remotely.
Complete user moves, new joiner installations, and office technology refreshes.
Maintain asset inventory, stock controls, and ensure compliance with DW Level 2 standards.
Analyze, diagnose, and resolve desktop issues; implement corrective actions and document solutions.
Collaborate with global support teams to resolve complex user issues.
Participate in disaster recovery and business continuity exercises.
Uphold procedures for incident logging, reporting, and performance monitoring.
Create and update technical and end-user documentation.
Meet or exceed DW Level 2 customer service expectations.
Requirements
Excellent written and verbal communication skills.
Strong customer service orientation and ability to manage high-pressure situations.
Advanced troubleshooting and analytical skills; ability to prioritize and multitask.
Experience with Microsoft products (Office, Windows), Dell, Apple hardware, and enterprise IT environments.
Ability to work independently and as part of a team; flexible and proactive approach.
Enthusiasm for learning new technologies, processes, and compliance standards.
Commitment to continuous improvement and professional development.
Applications will close 23/11/2025
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
BlackRock Compensation & Benefits Highlights
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Retirement Support — The U.S. plan combines a 50% match on the first 8% of eligible pay you contribute with an additional 3–5% company retirement contribution, alongside an Employee Stock Purchase Plan. This structure is positioned as stronger than many large employers and stands out for long‑term savings in finance.
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Parental & Family Support — Paid parental leave includes at least 16 weeks at 100% for primary caregivers (and 4 weeks for non‑primary), with bereavement and miscarriage/stillbirth leave plus a flexible return‑to‑work transition. Family‑forming and caregiving resources include adoption support, fertility benefits, and back‑up child and elder care in some locations.
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Healthcare Strength — Offerings include comprehensive medical, dental, and vision plans, telemedicine, wellness incentives, gym discounts, EAP counseling, and free access to Calm. Some offices also provide onsite health services.
BlackRock Insights
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What We Do
As the world’s largest asset manager, BlackRock partners with investors around the globe to help them (and those on whose behalf they invest) plan for life’s most important goals – like retirement, home ownership and their children’s education. Our clients range from governments, foundations and other large institutions to those investing on behalf of individuals, including firefighters, nurses, teachers and factory workers. BlackRock was founded with the idea of creating a better asset management firm — one that was purpose-driven, focused on clients and risk management, and propelled by data and technology. Our breakthrough Aladdin® platform is BlackRock’s technological backbone, helping investors see and manage their whole portfolios in one place – from constructing investments to monitoring risk and executing trades. Used by hundreds of external institutions around the world, Aladdin combines powerful analytics and a common language to help investment teams make faster, more informed decisions across public and private markets. It’s a key part of our business and one of the reasons we’re trusted to manage more assets than any other investment manager today. At BlackRock, we challenge conventions and raise the bar for what’s possible. We harness technology to unlock new solutions, simplify complexity, and deliver investment strategies that meet people where they are. Whether it’s retirement planning, wealth building or navigating market shifts, we’re here to help clients invest more easily, more affordably and with more choice as we chart a path toward financial well-being together. Learn more: Careers.BlackRock.com
Why Work With Us
Without our people, technology is irrelevant. When we combine the power of people with the power of technology, we amplify our ability to create better outcomes for our employees, clients, shareholders and society alike.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
BlackRock has 25,000 employees across more than 100 offices in over 40 countries around the world.
