We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.
This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.
As a Designated Services Engineer (DSE) for Portworx® by Everpure™, you will be the dedicated technical champion for our most strategic, high-value accounts. You will provide a "white-glove" support experience, moving beyond reactive troubleshooting to become a proactive extension of your customers' engineering teams. By mastering the Everpure™ Platform, you will ensure the stability of large-scale Kubernetes deployments across hybrid clouds, bridging the gap between customer success and internal R&D. Your mission is to foster deep technical trust, ensuring that our key partners maximize the reliability and performance of their mission-critical data services.
WHAT YOU'LL DO- Drive Strategic Customer Success: Serve as the primary technical point of contact for designated accounts, providing proactive monitoring and high-touch engagement to prevent issues before they impact production.
- Lead Complex Incident Resolution: Take end-to-end ownership of critical incidents in large-scale deployments, performing deep-dive analysis across the full software stack to ensure rapid restoration of services.
- Accelerate Engineering Innovation: Collaborate directly with escalation and development teams to reproduce complex bugs and analyze system logs, ensuring customer feedback directly influences product reliability and usability.
- Guide Deployment Lifecycle: Partner with customers through every phase—from pre-sales POCs and onboarding to production scaling—applying best practices to secure and optimize Kubernetes clusters.
- Codify Best Practices: Translate unique customer challenges into scalable solutions by authoring internal and external KB articles and leading knowledge-sharing sessions to improve the overall resilience of the Portworx® ecosystem.
WHAT YOU BRING
- Bachelor’s Degree in a technical field or equivalent experience.
- Experience: Minimum 4 years of experience in customer-facing technical support, with experience in designated or specialized support for critical accounts.
- Expertise in Kubernetes: Proven experience in deploying, managing and securing Kubernetes production clusters.
- Experience working with various Kubernetes distributions such as: Tanzu, Openshift Container Platform, Amazon Elastic Kubernetes Service (Amazon EKS), Rancher Kubernetes Engine (RKE), Google Kubernetes Engine (GKE), etc.
- Kubernetes & Container Mastery: Extensive experience deploying, securing, and managing production-grade Kubernetes clusters across diverse distributions, including OpenShift, Tanzu, EKS, RKE, or GKE.
- Advanced Systems & Storage Expertise: Deep proficiency in Linux operating systems with a specialized focus on storage components, enabling you to independently troubleshoot complex data-layer issues.
- Hybrid Cloud Fluency: Hands-on experience architecting and supporting solutions across major cloud providers (AWS, Azure, GCP) and virtualization platforms like vSphere.
- Strategic Technical Partnership: Proven ability to manage high-stakes customer relationships, leveraging strong communication skills to navigate escalations and align technical solutions with business outcomes.
#LI-REMOTE
Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.
This role may be eligible for incentive pay and/or equity.
There is no application deadline and we accept applications on an ongoing basis until the job is filled.
WHAT YOU CAN EXPECT FROM US:
- Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
- Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
- Team: We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.
ACCOMMODATIONS AND ACCESSIBILITY:
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [email protected] if you’re invited to an interview.
OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:
We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
Join us and bring your best.
Bring your bold.
Pure and simple.
Skills Required
- Bachelor's degree in a technical field or equivalent experience
- Minimum 4 years customer-facing technical support experience, including designated/specialized support for critical accounts
- Proven experience deploying, managing, and securing Kubernetes production clusters
- Experience with Kubernetes distributions such as Tanzu, OpenShift, Amazon EKS, RKE, and GKE
- Experience with Portworx (and the Everpure Platform) and container storage solutions
- Deep proficiency with Linux operating systems, with a focus on storage components and data-layer troubleshooting
- Hands-on experience architecting and supporting hybrid cloud solutions across AWS, Azure, GCP and virtualization platforms like vSphere
- Strong communication skills and ability to manage high-stakes customer relationships and escalations
Everpure Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Everpure and has not been reviewed or approved by Everpure.
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Equity Value & Accessibility — Equity and stock purchase programs are described as meaningful parts of total compensation, with RSUs and an ESPP highlighted as strengths.
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Strong & Reliable Incentives — Sales compensation is structured to support long sales cycles, including policies that pay full commission until the first sale for new or white‑space accounts.
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Healthcare Strength — Health coverage is portrayed as comprehensive, with multiple medical options, fully covered vision, dental PPO choices, mental‑health resources, and company HSA contributions.
Everpure Insights
What We Do
Pure Storage (NYSE:PSTG) helps innovators build a better world with data. Pure's data solutions enable SaaS companies, cloud service providers, and enterprise and public sector customers to deliver real-time, secure data to power their mission-critical production, DevOps, and modern analytics environments in a multi-cloud environment. One of the fastest growing enterprise IT companies in history, Pure Storage enables customers to quickly adopt next-generation technologies, including artificial intelligence and machine learning, to help maximize the value of their data for competitive advantage. And with a Satmetrix-certified NPS customer satisfaction score in the top one percent of B2B companies, Pure's ever-expanding list of customers are among the happiest in the world.
