AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.
What’s the Opportunity
AssetWatch is hiring a Deal Desk Manager to be the connective tissue between our Sales, Customer Success, Finance, and Legal teams — enabling our revenue process to run fast without breaking things. This is a high-ownership, high-visibility role where you will build and run the deal desk function from the ground up, creating the structure, policies, and workflows that help AssetWatch scale its commercial engine.
You will own the quote-to-cash process, guide complex deal structures, and serve as the go-to expert for anything that sits at the intersection of a customer commitment and a company policy.
We expect end-to-end ownership, pragmatic judgment, and a bias for getting deals done the right way.
Deal Structuring & Execution
- Serve as the primary advisor to Sales and Customer Success on deal structure, pricing, discounting, and contract terms — especially for complex, non-standard, or enterprise opportunities.
- Review and approve deals against internal pricing policies and booking guidelines, ensuring compliance without sacrificing deal velocity
- Partner with Sales and Customer Success through the full deal cycle, from initial scoping through close, to shape smart, scalable commercial terms
- Act as the escalation point for deal exceptions, offering clear guidance on alternatives and tradeoffs
Process & Systems
- Build and own AssetWatch's deal desk workflows, approval frameworks, SLA standards, and discount authorization matrices
- Drive continuous improvement of the quote-to-cash process in Salesforce and CPQ tools, reducing friction and improving data quality
- Develop and maintain a deal desk playbook, contract templates, and booking guidelines tailored to AssetWatch's hardware + SaaS subscription model
- Ensure deal data is clean, complete, and structured to support downstream billing, revenue recognition, and forecasting
- Cross-Functional Partnership
- Partner closely with Finance on revenue recognition, order accuracy, and period-close processes
- Develop a set of booking guidelines and policies that balance speed and agility with the need for audit-ready, repeatable revenue measurement
- Collaborate with Legal on contract redlines, MSAs, and non-standard commercial terms
- Work with RevOps to improve tooling, reporting, and deal desk KPIs (cycle time, discount trends, exception rates)
- Provide Sales leadership with regular visibility into deal health and commercial patterns
This role is located in the United States.
Qualifications
- 4–7 years of experience in Deal Desk, Sales Operations, Revenue Operations, or Contract Management — ideally in a B2B SaaS, IoT, or subscription-based business
- Demonstrated ability to build or significantly improve deal desk processes in a high-growth environment
- Strong understanding of subscription pricing models, revenue recognition principles (ASC 606), and commercial contract structures
- Proficiency in Salesforce CRM; experience with CPQ tools (Salesforce CPQ, DealHub, or similar) strongly preferred
- Strong analytical skills with the ability to model deal scenarios and communicate financial tradeoffs clearly
- Experience creating, improving, and documenting business processes
- Exceptional cross-functional communication skills — able to translate deal complexity into plain language for reps, finance, and executives alike
- Comfortable operating in ambiguity, building from scratch, and managing competing priorities at end of month and quarter
- Bachelor's degree in Business, Finance, or a related field required
Preferred Qualifications
- Experience in industrial tech, IoT, hardware-plus-software, or subscription + services business models
- Familiarity with CLM tools (e.g., Ironclad, DocuSign, Conga)
- Experience supporting a fast-growing Series B or Series C company
- Exposure to channel or partner deal structures
#LI-REMOTE
What We Offer:
AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.
- Competitive compensation package including stock options
- Flexible work schedule
- Comprehensive benefits including retirement plan match
- Opportunity to make a real impact every day
- Work with a dynamic and growing team
- Unlimited PTO
We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.
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What We Do
AssetWatch provides an end-to-end condition monitoring solution for industrial organizations, focusing on predictive maintenance. Their platform combines vibration, temperature, and oil analysis data with AI-driven analytics and expert insights to detect equipment issues and prevent downtime.
