Deal Desk Analyst

About Us

Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.

SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere – from the data center to the cloud, to the edge and beyond. SUSE puts the “open” back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow.

We are open in our roots and open in our approach, striving to be the most trusted open innovator in the World. Openness extends beyond our technology. Our vibrant community thrives on diversity and connectivity without borders.

Deal Desk Analyst

Job Description

Opportunity Summary

Our team is growing! We’re looking for a Deal Desk Analyst to join our team and help expand the new deal desk function. This is a newly created role. The Deal Desk team is a trusted advisor to Sales teams on deal structuring. They help Sales create and execute an optimal deal for the customer while protecting SUSE for the short and long term. Deal Desk also works with internal stakeholders to create and maintain a scalable global workflow to drive consistency and efficiency in the deal review process. The successful candidate will drive increased focus on strategic deals, deal efficiency, improved profitability, and early insights into pipeline and deal conversion opportunities.

In this role you can expect to 

• Act as a trusted advisor on deal structuring and deal processes to the Sales teams and support other internal stakeholders throughout the sale cycle

• Provide the first level of guidance on key deal elements, risk areas, and alignments needed for deal reviews

• Manage deal structuring process, working closely with Sales, Pricing, Finance, Legal to articulate customer requirements, business case, deal value and key deal financials 

• Help guide on pricing and discount structures that both optimize revenue and provide value to the customers 

• Responsible for delegating activities/tasks to team members, and reporting plan, status, issues, decisions to align with relevant business areas, functions, or geos 

• Coordinate all required activities with stakeholders to seek inputs and approvals

• Foster and maintain strong working relationships with critical business partners (e.g., Finance, Legal, Product) to ensure alignment and streamlined deal processes 

• Maintain a repository of deal support assets, proposals, policy documentation, global workflow, and associated tools

• Provide data and insights to inform future deals 

• Collaborate with operational teams and business stakeholders to gather business requirements, support the design of new or improved processes and maintain process documentation 

• Provide deal KPI reporting to Sales leadership and executives including analysis around key trends

• Identify potential training opportunities and work with Enablement to develop & deliver sales tools and resources 

• Perform ad hoc analyses and projects as needed.

About You 

• 4+ years of business-related experience preferably with a technology company 

• 2+ years of relevant experience in Deal Desk, Pricing, Sales Ops, Revenue Ops, Finance, or similar roles 

• Experience with Salesforce preferred 

• Familiarity with the opportunity-to-cash cycle 

• Strong MS Word, Excel and PowerPoint skills 

• Excellent communication and presentation skills, with proven ability to effectively communicate with Sales teams and senior management 

• High energy, efficient, success driven

• Organized and motivated by success

• Self-starter who enjoys working in a fast-paced, collaborative, and innovative high-growth environment while managing deadlines 

• Organized, detail-oriented, motivated, and persistent 

• Flexible, adaptable, and forward-thinking individual 

• Preference to those with understanding of subscription, software, or tech B2B business models 

Job

Sales / Customer Operations

What We Offer 

We empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements.  

SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind. 

This is a compelling opportunity for the right person to join us as we continue to scale and prosper.   

If you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now!  

We give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics.   

Sounds like the right fit for you? Click Apply to submit your resume. A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our Talent Community. 

SUSE Values 

• We are passionate about customers 

• We are respectful and inclusive  

• We are empowered and accountable   

• We are trustworthy and act with integrity  

• We are collaborative  

• We are SUSE!