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Thanks to products like Duo Enterprise, and Duo Workflow, customers get the benefit of AI at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier. All team members are encouraged and expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact across our global organisation.
Recruiter: Nikki Hughes
Hiring Manager: Guru Kannan
Join our dynamic team as a Deal Desk Analyst where you'll serve as the critical link between sales teams and business operations, ensuring smooth deal execution while optimizing our Quote-to-Cash processes.
Impact You'll Make- Become the trusted advisor to sales teams, helping navigate complex deals to successful closure
- Lead process improvements that streamline operations and enhance efficiency across the organization
- Provide expert guidance on contract terms and revenue recognition, ensuring compliance while facilitating deal momentum
- Develop and deliver training that empowers sales representatives to execute deals effectively
- Positioned at the center of our revenue engine with high visibility to leadership
- Balance of structured processes and creative problem-solving to overcome deal obstacles
- Opportunity to drive automation initiatives that transform our Quote-to-Cash operations
- Collaborative environment working across multiple departments including Sales, Finance, and Operations
- Background in Enterprise SaaS/B2B environments (Deal Desk, Order Management, Sales Operations)
- Strong understanding of software revenue recognition principles
- Experience partnering with Go-To-Market teams in both direct and channel sales models
- Exceptional communication skills combined with analytical problem-solving abilities
- Proficiency with key business tools including Salesforce, CPQ platforms, and productivity suite
- Demonstrated success in the Enterprise SaaS/B2B Industry - Deal Desk, Order Management, Finance Operations, Sales Operations or Pricing experience preferred
- Demonstrated success partnering with GTM Teams and other cross functional departments
- Experience in Direct and Channel Sales model
- Strong understanding of software revenue recognition and order process principles required
- Highly organized, customer-focused, innovative and strong attention to details
- Strong business acumen, strong reporting and analytics, troubleshooting, problem-solving, and project management skills
- Excellent communicator, self-aware, transparent, professional, and open to feedback
- Ability to multitask and prioritize at times of high volume, schedule flexibility during End of Month, End or Quarter
- Strong quantitative skills and highly proficient in gSuite, Salesforce.com, Zuora or similar CPQ tools
- Interest in GitLab, and open source software, ability to use GitLab
- You share our values, and work in accordance with those values
Interview process
- Recruiter Screen
- Hiring Manager
- Panel
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
What the Team is Saying
GitLab Compensation & Benefits Highlights
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Leave & Time Off Breadth — Flexible Paid Time Off is documented with guidance encouraging at least 25 days per year and permitting up to 25 consecutive calendar days. Additional time-away types (e.g., sick time, bereavement, and leaves) are centrally documented for straightforward access.
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Parental & Family Support — Paid parental leave provides 16 weeks for birth or adoption, complemented by return-to-work resources and tools like Parentaly and coordinated leave administration via Tilt in the U.S. Caregiving support such as backup care and tutoring through Vivvi is also available.
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Healthcare Strength — Medical, dental, and vision coverage (Cigna nationwide and Kaiser in some states) are paired with company-paid life and disability insurance and robust mental-health support via Modern Health. A global wellness platform and EAP resources broaden preventive and behavioral health support.
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What We Do
GitLab is the Intelligent Orchestration Platform where software teams and their AI agents stay in flow to amplify their capacity for innovation. Together, they automate repetitive tasks to plan, build, secure, test, deploy and maintain software. With GitLab, software teams spend less time on coordination overhead and more time on the next big idea. What started in 2011 as an open source project to help one team of programmers collaborate is now the intelligent orchestration platform millions of people use to deliver software faster, more efficiently, while strengthening security and compliance. Since the beginning, we've been firm believers in remote work, open source, DevSecOps, and iteration. We get up and log on in the morning to work alongside the GitLab community to deliver new innovations every month that help teams and their AI agents ship great code faster.
Why Work With Us
GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Co-create the future with us as we build technology that transforms how the world develops software.
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