L2 - Network administrator (Switch, Wireless LAN Controller, WAP, Firewall)
Network Monitoring
Link Monitoring
Traffic monitoring and analysis including port utilization on routers/switches/ other networking equipment
Measure and monitors critical network parameters
Monitoring of critical switch ports
Configuring links on NOC for alerting & threshold monitoring
Bandwidth Monitoring and optimization on the lease line
Consolidates trend reports on a regular basis
Networks (Data) Monitoring
Administration
Equipment – Configuration, software, hardware changes
Vendor Management/ co-ordination
Liaison with Telco for outage/ problem resolution
Inventory Management
Monitoring Trend data, Application Response time & Application distribution
Support for any major Customer project on migration or upgrade of network infrastructure
Analysis of WAN Circuits
Recommend changes to circuits (increase/ decrease)
Coordination for Lease (3rd Party Vendor e.g., Spectrum) Line procurement and commissioning.
Monitor Backup Network to keep business up and running
Device Summary: CPU, Memory Utilization, Free Memory, Buffer, Failure
Critical Port Management
Fault Monitoring
Scalable, high performance SNMP event collection, filtering, and correlation engine
Track hardware and software faults
Automatically details inventory down to the port level
Maintain the properties of ports, modules, devices, VLANs
PING, SNMP traps and syslog to identify failures on the network
Identify port failures and the affected users and devices
Managing internet access service
Device Hardware Maintenance and change
Device Management
Link Management
SLA Management
Identify potential point of failures and critical segments
Review of Routing Policies
Study data link redundancy and backup plan
Study of Traffic Pattern and determination of local traffic
Identification, isolation and rectification of response time problems
Protocol Analysis, monitoring and fine tuning
Proactive fault detection and management
Prioritize network events based on their impact on business
Identify degradation or performance overload prior to failure to enable proactive management
Logistics movement of spares to various locations.
Study of network infrastructure, backup strategy
LAN, WAN Network Performance Management
In-depth analysis and performance rating of each component of the network
Recommendations on Network Design Optimization
Review and testing of backup devices
IP address design and implementation
IP address schema review and management
Review and implementation of spanning tree to build redundancy in network
Review of routing policies for efficient use of network resources (Reviewed by L2/L3 – implemented by L3)
Recommending Upgrades and Technology enhancements
Overall supervision of Team
Keeping track of SLAs and Analyzing root cause if found Degradation
Cable Patching: Fiber & Copper. Scope is limited to Data Centre premises only i.e., Switch to Patch Panel only.
To upgrade router IOS
Hardware Support
Repair replacement process of the various principals (OS Upgrade, Bug Fixes and Software patches wherever applicable for different Network Devices. RMA and Replacement procedures for various vendors.)
Process Compliance
Execute appropriate change control processes
For all work requests & trouble tickets perform appropriate & timely updates in TT, including escalations
Trouble ticket generation and tracking through resolution
Intelligent tagging of events based on severity
Problem prioritization based on business impact
Creating L1 SOP as defined by Customer
Track severity of problems: moderate, and severe
Reporting
Electronically capture all configurations, archive, restore if required
Configuration Backup
Threshold violation alerts through mail, pager and SMS
Event Handling
Failure analysis of the product
To generate historical performance report
Enabling OEM Support
Engaging OEM for escalations or support needs
Establishing new policies & processes inconsensus with Customer
Skills Required
- L2 Network Administration experience
- Experience with SNMP event collection
- Knowledge of routing policies and IP address management
- Vendor management skills
- Hardware support for network devices
Hexaware Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hexaware Technologies and has not been reviewed or approved by Hexaware Technologies.
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Healthcare Strength — Feedback suggests health insurance is a standout element, often described as strong and comparable or better than many employers. Medical coverage and related protections are repeatedly highlighted as reliable pillars of the package.
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Parental & Family Support — Parental leave options, including extended paid leave in some locations, are offered and seen as valuable for family needs. Feedback suggests these policies complement core medical coverage for a more complete family safety net.
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Wellbeing & Lifestyle Benefits — Wellbeing resources such as an Employee Assistance Program, wellness initiatives, on-site gyms, and engagement activities provide lifestyle support. These offerings are reinforced by flexible work options and shift-related extras where applicable.
Hexaware Technologies Insights
What We Do
At Hexaware, we're not just a global technology and business process services company; we're a community of 27,000 Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 40+ offices across 19 countries, we empower enterprises worldwide to embark on their digital transformation journey with unparalleled scale and speed. As an employer, we're more than just a workplace. We put our people first, foster diversity and inclusivity, and prioritize their growth through robust learning and development programs. Our culture is a canvas for innovation as we work toward our shared vision of becoming the world’s most loved digital transformation partner. Exciting, isn’t it? Visit www.hexaware.com to join us in embracing the magic of technology, as we passionately advocate for its potential to transform lives today and shape a brighter future. Together, we'll make the digital world a better place.
