Level 2 SCCM Support Engineer
Technical requirements:
- SCCM Expertise:
- Proficient in the design, implementation, and maintenance of SCCM environments.
- Hands-on experience with SCCM version X (specify the version) or later.
- Software Distribution:
- Extensive knowledge of software distribution methodologies and best practices.
- Ability to create and deploy software packages using SCCM.
- Patch Management:
- Strong understanding of patch management processes and strategies within SCCM.
- Experience in deploying and managing security updates and patches.
- Operating System Deployment (OSD):
- Expertise in creating and managing OS deployment task sequences.
- Ability to troubleshoot and resolve OS deployment issues efficiently.
- Client Health Monitoring:
- Proven experience in monitoring and maintaining the health of SCCM clients.
- Ability to identify and remediate client-related issues proactively.
- PowerShell Scripting:
- Proficiency in PowerShell scripting for automation and custom SCCM solutions.
- Capable of creating scripts for SCCM-related tasks and reporting.
- SQL Server Knowledge:
- Basic understanding of SQL Server as it relates to SCCM database management.
- Ability to execute SQL queries for troubleshooting and reporting.
- Group Policy Integration:
- Integration of SCCM with Group Policy for seamless configuration management.
- Experience in troubleshooting Group Policy-related issues affecting SCCM.
- Security Best Practices:
- Knowledge of security best practices related to SCCM configurations.
- Familiarity with role-based access control and permissions within SCCM.
- High Availability and Disaster Recovery:
- Understanding of high availability configurations for SCCM components.
- Ability to implement and test disaster recovery plans for SCCM.
- Networking Fundamentals:
- Basic networking knowledge to troubleshoot SCCM communication issues.
- Understanding of ports and protocols relevant to SCCM operations.
- Certifications:
- Preferred certifications include Microsoft Certified: Endpoint Manager or equivalent.
Skills Required
- Proficient in the design, implementation, and maintenance of SCCM environments.
- Extensive knowledge of software distribution methodologies and best practices.
- Strong understanding of patch management processes and strategies within SCCM.
- Expertise in creating and managing OS deployment task sequences.
- Proven experience in monitoring and maintaining the health of SCCM clients.
- Proficiency in PowerShell scripting for automation and custom SCCM solutions.
- Basic understanding of SQL Server as it relates to SCCM database management.
- Integration of SCCM with Group Policy for seamless configuration management.
- Knowledge of security best practices related to SCCM configurations.
- Understanding of high availability configurations for SCCM components.
- Basic networking knowledge to troubleshoot SCCM communication issues.
Hexaware Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hexaware Technologies and has not been reviewed or approved by Hexaware Technologies.
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Healthcare Strength — Feedback suggests health insurance is a standout element, often described as strong and comparable or better than many employers. Medical coverage and related protections are repeatedly highlighted as reliable pillars of the package.
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Parental & Family Support — Parental leave options, including extended paid leave in some locations, are offered and seen as valuable for family needs. Feedback suggests these policies complement core medical coverage for a more complete family safety net.
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Wellbeing & Lifestyle Benefits — Wellbeing resources such as an Employee Assistance Program, wellness initiatives, on-site gyms, and engagement activities provide lifestyle support. These offerings are reinforced by flexible work options and shift-related extras where applicable.
Hexaware Technologies Insights
What We Do
At Hexaware, we're not just a global technology and business process services company; we're a community of 27,000 Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 40+ offices across 19 countries, we empower enterprises worldwide to embark on their digital transformation journey with unparalleled scale and speed. As an employer, we're more than just a workplace. We put our people first, foster diversity and inclusivity, and prioritize their growth through robust learning and development programs. Our culture is a canvas for innovation as we work toward our shared vision of becoming the world’s most loved digital transformation partner. Exciting, isn’t it? Visit www.hexaware.com to join us in embracing the magic of technology, as we passionately advocate for its potential to transform lives today and shape a brighter future. Together, we'll make the digital world a better place.
