The Role
Lead day-to-day operation and performance of two UK data centres, managing teams, vendors, budgets, maintenance, capacity planning, incident/change processes, client relationships, and compliance with safety and regulatory standards.
Summary Generated by Built In
The Data Centre Manager (DCM) is responsible for the overall operation, performance, and leadership of 2 of Pulsant's data centres - Manchester and Rotherham - ensuring safe, resilient and efficient 24x7 environments.
The role supports whitespace capacity and works closely with Technical and Mechanical Leads to ensure effective maintenance and optimisation of mechanical infrastructure.
With the support of their established team of Data Centre Services Engineers, the DCM leads operational support, remote hands service delivery, client relationships, and continuous improvement across the sites.
See the attachments in the document section for the full job description and more detail on the sites.
The role supports whitespace capacity and works closely with Technical and Mechanical Leads to ensure effective maintenance and optimisation of mechanical infrastructure.
With the support of their established team of Data Centre Services Engineers, the DCM leads operational support, remote hands service delivery, client relationships, and continuous improvement across the sites.
See the attachments in the document section for the full job description and more detail on the sites.
Key responsibilities:
Leadership & governance
- Own and lead end-to-end data centre operations ensuring continuous service availability.
- Manage people resourcing, shift patterns and escalation processes and lead and develop the on-site teams as well as managing vendors and contractors
- Maintain training programmes for the operations teams including scenario-based and emergency training exercises.
- Lead incident, problem and change management processes and ensure compliance with health, safety and security procedures.
- Drive performance improvements using data insights through maintaining documentation and risk registers and collating operational data for reporting cycles
- Ensure compliance with regulatory standards.
- Manage budgets and cost control.
- Collaborate with regional and national Data Centre Managers and share best practice and align
Mechanical Infrastructure, Maintenance and capacity planning
- Work with Mechanical and Technical Leads to ensure maintenance delivery and oversee PPM programmes and contractor performance.
- Support delivery of large mechanical engineering projects ensuring optimal cooling and environmental system performance.
- Manage and optimise whitespace, power and cooling capacity, delivering client and internal projects within the whitespace.
- Plan and coordinate installations, moves and changes and support capacity planning and forecasting.
Client Management and project delivery
- Build strong working relationships with clients, leading on service reviews and performance updates.
- Oversee delivery of remote hands services and identify and support service growth opportunities.
- Support and manage delivery of operational and client projects, coordinating across engineering and operational teams to ensure minimal operational risk during delivery.
What / who we're looking for:
- Data Centre industry experience, with technical understanding of data centre infrastructure.
- Experience of both 'hard' and 'soft' facility management (FM).
- Client‑facing experience, with strong commercial awareness (and ideally experience hosting site tours.)
- People management experience.
- Knowledge of relevant UK regulations (such as H&S legislation, ISO 27001, ISO 14000, PCI)
- Currently hold or able to obtain (eligible for) Security Clearance. For further info on this refer to our FAQ document on 'SC Clearance' under the Documents section.
- Full UK driving licence and access to own vehicle.
If you’re excited about this opportunity but don’t meet every requirement listed above, we still encourage you to apply. We value transferable experience and potential - and you might be exactly who we’re looking for!
Pulsant offers:
- A supportive work environment with a focus on career growth, learning and development, work life balance and well-being.
- A friendly, family-like atmosphere where almost half of the team have been with Pulsant for 5+ years.
- Benefits include 5% pension contributions, private healthcare, life assurance, cycle to work scheme, EV scheme, free breakfast and snacks, monthly pizza lunch, Udemy license and more.
- Leave benefits - in addition to annual leave you get a birthday day off, annual wellbeing day and 2 x charity days per year. "}" data-trix-content-type="undefined" data-trix-id="1053" >
To hear more about working at Pulsant check out:
pulsant.com/careers
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linkedin.com/company/pulsant-limited/life/
Search @lifeatpulsant on LinkedIn and Instagram
About
Pulsant is a leading UK data centre and digital infrastructure platform which provides highly interconnected colocation and private Infrastructure-as-a-Service (IaaS) capabilities nationwide. Our dedicated team of around 300 professionals (with an average tenure of 7 years), support around 700 clients across the UK. With 14 data centres in key regional locations from Edinburgh to Fareham and Manchester to Newcastle, all interconnected by a 400Gbps capable network, it’s the UK’s most geographically diverse platform. Pulsant’s platformEDGE ™ infrastructure is secure, sovereign, high speed and low-latency, covering around 97 per cent of UK populations within five milliseconds.
Skills Required
- Data centre industry experience with technical understanding of data centre infrastructure
- Experience of both hard and soft facility management (FM)
- Client-facing experience with strong commercial awareness
- Experience managing people, shift patterns and on-site teams
- Knowledge of relevant UK regulations (e.g., H&S legislation, ISO 27001, ISO 14000, PCI)
- Currently hold or be able to obtain (eligible for) Security Clearance
- Full UK driving licence and access to own vehicle
- Experience hosting site tours
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The Company
What We Do
Pulsant is the UK’s premier digital edge infrastructure company providing next-generation cloud, colocation and connectivity services. With a network of 12 strategically located edge data centres, Pulsant brings the advances of edge computing within reach of 95 per cent of the UK population. Founded 27 years ago, with a mission to help businesses prosper, Pulsant delivers the transformational high-speed, high-bandwidth, low latency advances of edge computing, processing data close to the people and machines that generate and use it. Regional enterprises and service providers across the UK use Pulsant’s edge infrastructure platform to build, connect and deploy the applications they need to innovate and grow. Pulsant’s highly resilient, next-generation edge infrastructure platform offers unrivalled connectivity with the major global cloud providers. Its network of data centres is interconnected through a low latency network fabric delivering access to connectivity and compute services across the UK and beyond. Headquartered in Maidenhead and with over 1,200 clients and multiple accreditations, including ISO27001 and PCI DSS, Pulsant has more experience in working with organisations to achieve their digital ambitions through edge infrastructure and hybrid cloud environments than any other UK company
