Job Title:
Data AnalystJob Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
Data Analyst within Concentrix ANZ's offshore analytics team, will support Australian clients by delivering performance analytics, quality assurance insights, and data-driven narratives that drive call centre operational excellence and improved customer outcomes.
Key Responsibilities
Source, combine, prepare and analyse large datasets efficiently using tools that enables data scalability
Conduct descriptive and diagnostic analytics to identify performance trends, attributes, and improvement opportunities
Develop and maintain Power BI dashboards and reporting frameworks that provide clear, timely visibility of call centre performance
Support quality assurance analytics by analysing call centre agent performance data and surfacing actionable insights
Perform root-cause analysis on operational and customer experience issues to inform client decision-making
Translate complex data into compelling, clear narratives for client stakeholders through effective data storytelling
Collaborate with the Data Science team and client-facing consultants to align analytical outputs with client objectives
Location:
PHL Muntinlupa - Alabang 3Language Requirements:
Time Type:
Full timeSkills Required
- Source, combine, prepare and analyse large datasets efficiently using scalable tools
- Conduct descriptive and diagnostic analytics to identify performance trends and improvement opportunities
- Develop and maintain Power BI dashboards and reporting frameworks
- Support quality assurance analytics by analysing call centre agent performance data
- Perform root-cause analysis on operational and customer experience issues
- Translate complex data into compelling, clear narratives for client stakeholders
- Collaborate with the Data Science team and client-facing consultants to align analytical outputs with client objectives
What We Do
CNX Resources Corporation (NYSE: CNX) is the premier natural gas development, midstream, and technology company in Appalachia – one of the most energy abundant regions in the world. We believe in an Appalachia First approach to our work – prioritizing investments and utilizing home-grown resources that truly make a Tangible, Impactful, and Local difference in our regional communities first, and then far beyond. Over the past 150+ years, our 100% local workforce has produced low cost and low emission natural gas to help meet the world’s growing energy demand and catalyze environmental progress. Learn more about our company at CNX.com. Or, to view stories on our vision, innovations and actions, visit PositiveEnergyHub.com
