Job Description
The Metrics Lead is accountable for the execution of complex and critical metrics and analytics that underpin reporting to executive and board-level oversight teams. The role requires a comprehensive understanding of the QA function, phased planning, and goals, and how progress is to be/can be measured. Strong attention to detail, data quality, and time management are a necessity. Excellent communication skills are required to collaborate and problem-solve internally, often at a senior level.
In Citi we believe the future is here. Right here with us. Home to where we define, ideate, develop, and distribute analytical dashboard solutions of far-reaching impact for our EDO. And right now, the door is open to direct the future of our truly global organization. This means collaborating with the keenest minds in our Citi’s business and functions and more.
If you have this kind of vision, capable of seeing ahead, of developing a clear path forward in a quest to try the yet untried, here is the opportunity. In a supported, resource-rich, vibrant environment, part of an ecosystem of globally interconnected teams, realizing a broader mission of enabling growth and transformation through data on a scale you will not find anywhere else.
Responsibilities:
• Define the vision and end state for operationalizing metrics reporting by building a highly qualified team of experts in the areas of reporting and analytics capabilities.
• Collaborate closely with senior stakeholders across businesses and functions to understand their processes and help them to define tangible KPI’s, reporting metrics and measurements.
• Ensure adherence with established policies and timelines for data gathering, data quality (DQ) checks, metrics development, assembly of reporting dashboards, and QA to produce EDO reporting deliverables within responsibility on time.
• Partner with technology to perform current state assessment of existing reporting tools and complete tool selection for each use case as required.
• Partner with technology to build out capabilities required to enable the reporting and analytics toolkit including required automated data feeds.
• Ensure design of reporting and analytical capabilities adhere to all Citi Risk and Control requirements.
• Co-ordinate data availability from applicable suppliers in various areas of the organization; escalating where needed.
• Oversee/perform metrics calculation through defined procedures specifying appropriate data sources and data fields.
•Build and enhance existing data quality processes to ensure accuracy, timeliness and completeness of various dashboards and reports.
•Provides in-depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions.
• Review/analyze deliverables for accuracy, completeness, and positioning of important information.
• Distribute certain deliverables to stakeholders, and respond to queries from stakeholders /metrics consumers, providing timely response on various metrics related matters.
• Participate in ad-hoc User Acceptance Testing (UAT) for new/revised methodology of metrics development and reporting.
• Participate in strategic planning meetings covering areas of evolution and/or expansion of metrics involvement, inclusive of tech/automation.
• Define and govern a structured process to drive continuous improvement to processes and functionality.
• Assess reporting tool performance and look for process efficiencies to be derived from the deployment of these solutions.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
•Acts as advisor or coach to new or lower-level personnel in processes and procedures of the team.
•Influences strategic functional decisions through advice, counsel or provided services that have direct impact on the business.
•Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
•Overall, 10-13 years of experience, Banking or Finance industry preferred.
• Prior experience in defining KPIs and associate measurements in a large financial institution.
•Must have a broad understanding of the business technology landscape and strong analytical skills.
•Advanced experience using MS Excel and its data integration tools.
•Experience using various Business Intelligence tools (Power BI, Tableau, and MicroStrategy)
• Expert knowledge of key reporting and analytics capabilities and tools like Tableau, etc.
•Expertise in data query, data analytics, and data visualization
•Possesses a comprehensive understanding of how one's own area and others collectively integrate to contribute towards achieving business objectives.
•Adaptable, creative, resourceful, well organized team player with strong work ethics.
•Communicates effectively, develops, and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences; able to drive consensus, and influence relationships at all levels.
•Effective collaborator, by being able to build relationships and partnerships with others to meet shared objectives.
•Experience in managing and implementing successful projects.
•Strong interpersonal skills, with evidence of working in collaboration across large organizations, including a proactive and 'no surprises' approach in communicating issues/requests.
Education
•Bachelor's/University degree, master’s degree preferred.
------------------------------------------------------
Job Family Group: Data Governance------------------------------------------------------
Job Family:Data Governance Foundation------------------------------------------------------
Time Type:Full time------------------------------------------------------
Most Relevant Skills Data Governance, Data Management, Data Quality, Internal Controls, Management Reporting, Policy, Procedure, and Regulation, Program Management, Risk Controls and Monitors.------------------------------------------------------
Other Relevant Skills Constructive Debate, Policy and Procedure, Risk Management.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- Overall 10+ years of experience
- Banking or Finance industry experience
- Design, build and enhance analytical dashboards and visualizations
- Excellent understanding of SQL
- Proficiency in Python
- Experience with Tableau or Power BI
- Experience reading/writing to databases (SQL, NoSQL) and object storage; working with various data formats
- Experience with ETL processes and task/job schedulers
- Good foundation in data science concepts and libraries
- Experience managing and implementing projects
- Strong analytical skills and ability to design reports to satisfy management requirements
- Effective communication, collaboration, and ability to influence stakeholders
- Bachelor's degree (master's degree preferred)
- Proficient in Microsoft Word, Excel, PowerPoint
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
-
Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
-
Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
-
Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
