Job Description
The Metrics Senior Analyst is accountable for the execution of complex and critical metrics and analytics that underpin reporting to executive and board-level oversight teams. The role requires a comprehensive understanding of the QA function, phased planning, and goals, and how progress is to be/can be measured. Strong attention to detail, data quality, and time management are a necessity. Excellent communication skills are required to collaborate and problem-solve internally, often at a senior level.
In Citi we believe the future is here. Right here with us. Home to where we define, ideate, develop, and distribute analytical dashboard solutions of far-reaching impact for our EDO. And right now, the door is open to direct the future of our truly global organization. This means collaborating with the keenest minds in our Citi’s business and functions and more.
If you have this kind of vision, capable of seeing ahead, of developing a clear path forward in a quest to try the yet untried, here is the opportunity. In a supported, resource-rich, vibrant environment, part of an ecosystem of globally interconnected teams, realizing a broader mission of enabling growth and transformation through data on a scale you will not find anywhere else.
Responsibilities:
• Ensure adherence with established policies and timelines for data gathering, data quality (DQ) checks, metrics development, assembly of reporting dashboards, and QA to produce EDO reporting deliverables within responsibility on time.
•Assist team management in establishing tangible KPI’s, reporting metrics and measurements
•Prepare clear, concise and accurate documentation/analysis of the reported metrics as well as facilitate ad hoc, special requests, etc.
•Attention to detail while making judgments and recommendations based on the analysis of factual information
•Ensure design of reporting and analytical capabilities adhere to Citi Risk and Control requirements
•Co-ordinate data availability from applicable suppliers in various areas of the organization; escalating where needed
•Perform metrics calculation through defined procedures specifying appropriate data sources and data fields
•Review/analyze deliverables for accuracy, completeness, and positioning of important information
•Support appropriate change control measures in accordance with governance by raising approval needs, monitoring status, and ensuring completion of all documentation within the system of record
•Assess reporting tool performance and look for process efficiencies to be derived from the deployment of these solutions
•Exercise independence of judgement and autonomy; and act as SME to stakeholders and /or other team members
•Adhere to defined process to drive continuous improvement to processes and functionality
•Support management in assessing and enhancing operational controls; and ensure departmental processes and procedures are kept current and up-to date
Qualifications:
•Overall, 7-10 years of experience, Banking or Finance industry preferred.
• Prior experience in defining KPIs and associate measurements in a large financial institution.
•Must have a broad understanding of the business technology landscape and strong analytical skills.
•Advanced experience using MS Excel and its data integration tools.
•Experience using various Business Intelligence tools (Power BI, Tableau, and MicroStrategy)
•Ability to work across all levels of management independently and effectively, and across functions to accomplish goals
•Proficient in key reporting and analytics capabilities and tools like Tableau, Power BI, etc. as well as knowledge of DBMS concepts, SQL would be beneficial
•Expertise in data query, data analytics, and data visualization
•Relevant experience in defining progress/performance KPIs and associate measurements with targets/timelines in a large financial institution
•Very good communication skills (written, verbal and interpersonal) and ability to articulate in a clear and concise manner
•Integrity, maturity, dependability and a positive professional attitude
•Demonstrated ability to think strategically, analytically, and creatively problem solve as well as multi-task effectively and efficiently
Education
•Bachelor's/University degree, master’s degree preferred.
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Job Family Group: Data Governance------------------------------------------------------
Job Family:Data Governance Foundation------------------------------------------------------
Time Type:Full time------------------------------------------------------
Most Relevant Skills Data Governance, Data Management, Data Quality, Internal Controls, Management Reporting, Policy, Procedure, and Regulation, Program Management, Risk Controls and Monitors.------------------------------------------------------
Other Relevant Skills Constructive Debate, Policy and Procedure, Risk Management.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- 7-10 years of experience
- Broad understanding of business technology landscape and ability to design reports
- Strong analytical skills
- Comprehensive understanding of how areas integrate to achieve business objectives
- Excellent understanding of SQL, Python, Tableau or Power BI
- Ability to read/write to database systems (SQL, NoSQL, Object Storage) and work with various data formats
- Experience with ETL processes and Task/Job Schedulers and troubleshooting technical issues
- Good foundation in Data Science concepts and libraries
- Experience managing and implementing successful projects
- Strong communication, collaboration, and stakeholder influencing skills
- Proficient in Microsoft Word, Excel, PowerPoint
- Bachelor's degree or equivalent experience
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
