Individual contributor that will be elaborating creating dashboards to identify insights and patterns to improve customer experience across differente line of business.
Will follow continuous improvement methodologies across different verticals to minimize costs and improve CX.
Key responsibilities
Create live dashboards to understand data and track trends.
Robust understanding of SQL and Python.
Effectively communicate with other verticals’ stakeholders such as product, HR, CX to unblock bottlenecks.
Qualifications
Bachelor's degree in business, engineering, finance, or product management.
Experience in customer experience.
Experience in SQL and Python.
Lean Six Sigma Certification.
English C1. (Recommended but not required).
Experience in data analyses and flow diagrams.
Benefits
100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
Life insurance.
Phone finance, Headphone, home office equipment and wellness perks.
30 days of Christmas bonus
20 days paid Vacation
50% Vacation premium
$2,000 MXN monthly grocery coupons
$2,000 USD annual Co-working Travel perk
$2,000 USD annual Professional Development perk
Catered lunches
Skills Required
- Bachelor's degree in business, engineering, finance, or product management
- Experience in customer experience
- Experience with SQL and Python
- Lean Six Sigma Certification
- English proficiency at C1 level
- Experience in data analysis and flow diagrams
PayJoy Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PayJoy and has not been reviewed or approved by PayJoy.
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Fair & Transparent Compensation — Pay is considered market‑aligned for senior U.S. technical roles, and public salary bands help candidates benchmark and align expectations. Feedback suggests this transparency supports confidence that offers are competitive for role and location.
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Healthcare Strength — Company‑paid basic medical, dental, vision, life, and disability coverage is emphasized as a standout element versus many startups. Feedback suggests this reduces out‑of‑pocket burden and strengthens the core benefits foundation.
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Parental & Family Support — Paid parental leave and flexible hours are highlighted alongside dedicated time off. Feedback suggests these family‑oriented policies enhance the perceived completeness of the package.
PayJoy Insights
What We Do
PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile security technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being. Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, Colombia, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to the next billion emerging consumers.
