Data Analyst 4

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Support business decision-making through data analysis, dashboard development, and digital analytics. The role will focus on identifying actionable insights, building reporting solutions, and supporting emerging AI/ML use cases, including customer chat transcript analysis and conversational analytics. Relevant internal analytics roles emphasize data analysis, reporting, dashboarding, and insight generation.
Job Description
Key Responsibilities

• Analyse structured and unstructured data to identify business trends and opportunities.
• Develop and maintain dashboards using Tableau and Adobe Analytics.
• Perform ad-hoc analysis and KPI reporting to support business stakeholders.
• Translate data into clear insights and recommendations through effective storytelling.
• Support AI/ML initiatives, including NLP, chat transcript analysis, and customer experience insights.
• Ensure data accuracy through validation and quality checks.
• Identify opportunities to automate recurring reporting processes.

Required Skills

• Strong SQL and data analysis skills.
• Experience with Tableau and Adobe Analytics.
• Knowledge of Python for analytics and automation.
• Basic understanding of Machine Learning, NLP, or Generative AI concepts.
• Strong problem-solving and communication skills.
• 7+ years of total IT experience.

Preferred

• Experience in customer experience, digital, product, or operational analytics.
• Exposure to chat analytics, text mining, or LLM-based solutions.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
7-10 Years