At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts.
Are you our new strategic and driven Head of Data & AI?As a market-leading credit management company, Intrum has a broad competence in debt collection services and we do business in 20 countries in Europe. We have more than 10,000 experienced employees in our group. Our business is about helping others. Helping indebted individuals to get out of difficult situations. Helping businesses get paid so they can grow, hire and prosper. Which in turn is positive for the entire economy. You become an essential part of this circle with us, which gives your job at Intrum a deeper meaning. Regardless of your role or title. Being at the forefront is everyone's job. As the market leader, it is up to us to be at the forefront. Shaping the industry. Setting new standards. And wherever in the world your Intrum career path takes you, whatever role you play, you will contribute to growth, innovation and impact that makes a real difference.To have the opportunity to grow. In our organization there are many opportunities to advance, specialize and rotate. Or even try your wings abroad. It's up to you to make it happen. The fact that our business is about helping others – individuals and companies, means that your work also develops on a more personal level. Simply put, you will grow by making a difference.The role
The role will report to Transformation Director Location for this position is Stockholm (Sickla) .Hybrid work. We see that hybrid work, where we as employees can work either from home or from the office, creates opportunities to perform and work effectively in virtual and real environments.Purpose of roleYou will be a key player in building up our local Data & AI capabilities within the Transformation Unit. You will lead the establishment of a Centre of Excellence for Data & AI, drive digitalization and automation, and deliver solutions that increase efficiency across our operations.You will be responsible for building a high-performing team of data and AI experts, including recruitment, leadership, and competence development. Together with your team, you will develop data platforms, data lake/lakehouse solutions, analytics, and AI/ML models that support both business operations and customer engagement.Responsibilities of role
- Establish and lead the Data & AI CoE, including strategy, roadmap, and ways of working.
- Take full people leadership responsibility, including recruitment, team management, and building new skills and capabilities within data and AI.
- Build and evolve data platforms, pipelines, and data lake/lakehouse solutions (e.g., Azure, Databricks).
- Drive the development and adoption of AI/ML solutions for decision support, process automation, and customer insights.
- Ensure strong data governance, quality, and compliance (e.g., GDPR).
- Support value streams and other parts of the organisation with data and AI competence and resources.
- Collaborate with global teams and external partners to accelerate development
- A relevant university degree, ideally at master’s level, in data/IT/analytics.
- 7–10+ years of leadership experience in data, analytics, or AI roles.
- A proven track record of building and leading teams, including recruitment and competence development.
- Deep expertise in data architecture, data lake/lakehouse platforms, modern cloud environments (especially Microsoft Azure), and analytics/ML platforms (Databricks).
- Strong experience in operationalising AI/ML models, from prototype to production.
- Experience with GenAI implementations, particularly Conversational AI and agent-based systems, is highly meriting.
- Experience from regulated industries (preferably financial services) is a plus.
- Strong ability to create structure, build collaboration, and communicate effectively across both technical and business stakeholders.
Do you feel that you might be the right person? Great! Apply now. Looking forward to hearing from you!
Top Skills
What We Do
Intrum is Europe’s undisputed market leading credit management services company, with a complete range of credit management and financial services with a strong base in collection operations.
We have more than 10,000 experienced employees across 20 countries in Europe. Our headquarter is located in Stockholm, Sweden, and we are listed on the Stockholm Stock Exchange.
We help companies prosper by caring for their customers. Every year we support 80,000 companies in a variety of industries who have difficulties getting paid for goods and services that they have sold. Through Intrum’s wide range of credit management services, we help companies of all sizes, to improve their cash flow and increase liquidity.
Every day we are in contact with 250,000 people in debt. Through our ethical approach, we listen, respect and strive to understand each individual situation. Guided by our values, we help our customers solve their debt and come back in control over their financial situation.
This is how we lead the way to a sound economy for companies, individuals and society as a whole
