Jobs at Intrum

Manage mortgage loan portfolios, including payment processing, account records, customer support, arrears and default resolution, loss mitigation, regulatory compliance, reporting, and process improvement. The role requires accurate caseload management, analytical decision-making, cross-team collaboration, and a strong focus on customer outcomes under FCA Consumer Duty.

Lead QA strategy and test planning for a data platform. Design, build and maintain automated API/data/pipeline tests; validate end-to-end data flows and Databricks pipelines; refactor or replace Java+Cucumber framework; perform infra validation; coordinate testing with engineers, DevOps and stakeholders and promote QA best practices.

Analyze non-performing loan data to identify trends, optimize portfolio performance and recovery, design reporting packages and data zones, implement KPIs/SLAs, automate operational and investor reports, and support securitization planning and recovery model design.

Lead adoption of AI-enabled Microsoft 365 workplace tools (Teams, SharePoint, OneDrive, Exchange, Viva, Copilot). Drive Copilot and enterprise AI assistant rollouts, create playbooks and training, run pilots/POCs, partner with Security/Risk/Compliance for safe usage, and track adoption metrics to translate insights into targeted actions for IT leadership.

Lead Data Scientist applying statistics and machine learning to predict payment behaviour, segment customers, forecast recoveries, and evaluate portfolios. Collaborate with business, operations, finance and tech teams to deploy and monitor models, translate findings into practical recommendations, and improve recovery and customer experience.

Develop, maintain and modernize Rekondis, focusing on Oracle SQL/PLSQL, integrations, batch flows and process automation using structured IDP data in Databricks. Build automation, document data flows/integrations, and contribute to a cloud-ready, API/service-based platform transformation.

Design, build and operate production-ready AI solutions (text, voice, conversational) that integrate with platforms like Genesys and ElevenLabs. Develop agentic systems, ensure Swedish text/speech performance, handle testing, deployment, monitoring, security, data protection and responsible AI, and collaborate with cross-functional teams to deliver measurable, reliable AI services.

The Underwriting Manager will lead a team to conduct financial analysis, run forecasting models, support valuations, and maintain tools for portfolio evaluation while ensuring high-quality outputs and excellent communication with stakeholders.

Maintain and improve the Workday platform across Finance and other domains: configure business processes, manage security and tenants, resolve user incidents, support integrations, create reports, assist testing and releases, and collaborate with stakeholders to drive continuous improvement and compliance.

Manage daily office operations, vendor relationships, budgets, events, travel, documentation, and internal communications. Ensure workplace safety and provide administrative support to Management, HR, and Finance.

Handle inbound and outbound customer calls regarding financial difficulties and debt accounts. Investigate customer circumstances, explain financial products, create affordable repayment plans, and provide empathetic, compliant, personalized service. Document conversations accurately, manage complaints and challenging discussions, and support fair outcomes under Consumer Duty regulations. The role requires 40 hours weekly across varied shifts and involves an initial office-based induction in Glasgow before transitioning to hybrid work.

Handle inbound and outbound customer calls involving financial difficulty and debt accounts. Investigate customer circumstances, explain financial products, arrange affordable repayment plans, resolve complaints, and deliver fair outcomes under Consumer Duty regulations. Accurately record conversations and outcomes in company systems while providing empathetic, personalized service. The role is hybrid in Glasgow, with an initial office-based induction and varied weekday and Saturday shifts.

No responsibilities or duties were listed in the job description.

Analyze, process and present portfolio financial data; support investment memorandums and valuations across jurisdictions; build and maintain analysis models/tools; ensure high-quality outputs, stakeholder communication, deadline adherence, and provide team support.

Provide legal advice on corporate and financing matters across Intrum Group, including debt capital markets (bonds, RCF), corporate governance and listing compliance. Draft, review and negotiate agreements, manage external counsel, lead legal workstreams for corporate/financing projects (AGM, issuances), and develop global legal processes while supporting day-to-day matters for the global legal team.

Lead end-to-end enterprise B2B sales, develop and close complex multi-stakeholder opportunities, build C-suite relationships, design tailored solutions with internal teams, manage pipeline in Salesforce, represent Intrum externally, and ensure FCA Consumer Duty alignment.

The AI/RPA Expert will design and implement AI technology solutions, ensure operational efficiency, and collaborate with various teams to develop scalable systems within Intrum's framework.

Manage and support the organization's IT infrastructure and hybrid identity (AD/Entra), optimize virtualization and networking (Citrix, AVD, Cisco), run ITSM (Jira/ServiceNow), automate with PowerShell/Python, enforce ISO 27001-aligned security, and collaborate cross-functionally to maintain documentation and service reliability.

Lead a team to manage underwriting tasks, support financial portfolio analysis, develop forecasting models, and ensure quality outputs while meeting deadlines.

The role involves developing, testing, and supporting Workday integrations, managing incidents, and collaborating on integration projects while ensuring compliance with security standards.