Jobs at Intrum

Lead end-to-end enterprise B2B sales, develop and close complex multi-stakeholder opportunities, build C-suite relationships, design tailored solutions with internal teams, manage pipeline in Salesforce, represent Intrum externally, and ensure FCA Consumer Duty alignment.

Coordinates software testing across IT projects, including test strategy, planning, SIT, UAT, regression, integration testing, defect management, quality reporting, documentation, audit evidence, and stakeholder sign-off. Collaborates with project managers, developers, vendors, business users, and IT teams to ensure compliant, high-quality solutions and operational readiness. Supports continuous improvement of testing methodologies, tools, and quality assurance practices.

Manages portfolio sale transactions, securitizations, due diligence, data rooms, investor reporting, and portfolio analysis. Coordinates legal, financial, and operational stakeholders; prepares transaction and investor materials; monitors SLAs, KPIs, market trends, and transaction milestones. Supports investor outreach, roadshows, business development, client presentations, and new servicing mandates while delivering analyses and reports to senior management and external stakeholders.

Owns complex, cross-functional transformation projects from planning through delivery. Coordinates task forces, stakeholders, vendors, risks, dependencies, milestones, and deadlines. Maintains RAID logs, tracks progress against KPIs, produces status reports, organizes meetings, escalates issues, and supports stage-gate reviews and management updates. The role requires a proactive, structured approach to unblocking delivery challenges and ensuring project momentum.

The AI/RPA Expert will design and implement AI technology solutions, ensure operational efficiency, and collaborate with various teams to develop scalable systems within Intrum's framework.

Analyze non-performing loan data to identify trends, optimize portfolio performance and recovery, design reporting packages and data zones, implement KPIs/SLAs, automate operational and investor reports, and support securitization planning and recovery model design.

Leads cross-functional strategy and transformation initiatives from concept through implementation and measurable value realization. Responsibilities include structuring complex business problems, developing analyses and business cases, coordinating stakeholders, improving operational processes and governance, leading change management, and advancing Lean/Agile delivery practices, portfolio management, and organizational adoption.

Plans workforce demand across short-, medium-, and long-term horizons; converts forecasts into staffing, capacity, skill-mix, shift, and rota requirements. Monitors performance through variance analysis and reforecasting, maintains workforce management systems, and recommends hiring, training, and resource allocation changes. Partners with operational leaders, leads planning discussions, identifies process improvements, and uses management information to support customer operations and effective customer outcomes.

Leads Intrum’s UK Investment & Analytics function, overseeing portfolio acquisition strategy, valuation, pricing, underwriting, performance optimization, advanced analytics, forecasting, and investment governance. Advises executive leadership and investment committees on opportunities, risks, capital allocation, and market trends. Ensures regulatory compliance, risk management, and disciplined investment decisions while building high-performing analytical and commercial teams.

Support integration work across multiple concurrent application implementation projects. Serve as the primary contact between product, engineering, implementation, group, and local teams. Troubleshoot APIs, event-driven flows, data models, payloads, and system discrepancies using SQL and relational databases. Support testing and go-live activities, maintain integration documentation, escalate issues, and drive improvements to recurring problems and bottlenecks.

Design, build, and operate production AI solutions across multiple markets. Integrate LLMs and AI services into enterprise systems, create reusable components, and partner with LLMOps teams on deployment, observability, evaluation, governance, cost control, and reliability. Maintain CI/CD pipelines with automated testing and controlled releases. Collaborate with local teams on repeatable deployments and contribute to AI engineering standards, security, compliance, monitoring, and release practices. Senior candidates also guide architecture, technical standards, and complex cross-market initiatives.

Design, develop, maintain, deploy, and support MuleSoft integrations and APIs. Collaborate with architects, developers, analysts, and business stakeholders; troubleshoot complex integration issues; apply API design and integration patterns; and contribute to engineering best practices. The role requires strong software development fundamentals, CI/CD and source-control experience, analytical problem-solving, stakeholder communication, and the ability to present technical concepts to varied audiences.

Manage mortgage loan portfolios, including payment processing, account records, customer support, arrears and default resolution, loss mitigation, regulatory compliance, reporting, and process improvement. The role requires accurate caseload management, analytical decision-making, cross-team collaboration, and a strong focus on customer outcomes under FCA Consumer Duty.

Lead adoption of AI-enabled Microsoft 365 workplace tools (Teams, SharePoint, OneDrive, Exchange, Viva, Copilot). Drive Copilot and enterprise AI assistant rollouts, create playbooks and training, run pilots/POCs, partner with Security/Risk/Compliance for safe usage, and track adoption metrics to translate insights into targeted actions for IT leadership.

The Underwriting Manager will lead a team to conduct financial analysis, run forecasting models, support valuations, and maintain tools for portfolio evaluation while ensuring high-quality outputs and excellent communication with stakeholders.

Maintain and improve the Workday platform across Finance and other domains: configure business processes, manage security and tenants, resolve user incidents, support integrations, create reports, assist testing and releases, and collaborate with stakeholders to drive continuous improvement and compliance.

Handle inbound and outbound customer calls regarding financial difficulties and debt accounts. Investigate customer circumstances, explain financial products, create affordable repayment plans, and provide empathetic, compliant, personalized service. Document conversations accurately, manage complaints and challenging discussions, and support fair outcomes under Consumer Duty regulations. The role requires 40 hours weekly across varied shifts and involves an initial office-based induction in Glasgow before transitioning to hybrid work.

Handle inbound and outbound customer calls involving financial difficulty and debt accounts. Investigate customer circumstances, explain financial products, arrange affordable repayment plans, resolve complaints, and deliver fair outcomes under Consumer Duty regulations. Accurately record conversations and outcomes in company systems while providing empathetic, personalized service. The role is hybrid in Glasgow, with an initial office-based induction and varied weekday and Saturday shifts.

No responsibilities or duties were listed in the job description.

Analyze, process and present portfolio financial data; support investment memorandums and valuations across jurisdictions; build and maintain analysis models/tools; ensure high-quality outputs, stakeholder communication, deadline adherence, and provide team support.