Job Title
CX Solutions Consultant
Location (s) Cochin Years of Experience 5-8 YEARS Job Description Key Responsibilities 1. CX Research & Insights • Conduct ongoing research on global CX trends, evolving customer expectations, industry benchmarks, and emerging digital technologies. • Analyze customer pain points, market shifts, and competitor CX strategies to identify gaps and opportunities. • Prepare insight reports, briefs, and thought leadership to support the CX Strategist and the broader CX practice. 2. Customer Engagement & Ideation • Engage directly with customers, sales teams, and regional business leaders to understand business priorities and CX challenges. • Facilitate discussions on CX transformation opportunities and translate insights into actionable concepts. • Ideate and conceptualize new CX approaches, solutions, and use cases influenced by customer interactions and market research. 3. Collaboration with CX UI/UX & Mobile Technical Leads • Work closely with UI, UX, and Mobile practice leaders to conceptualize and shape CX solution prototypes. • Assist in defining functional workflows, experience maps, and user journeys. • Participate in POC creation—from early ideation through prototype validation. 4. Supporting CX Solutions & Go-to-Market (GTM) • Develop structured CX solution messaging, value propositions, and customer-ready content. • Support sales, pre sales, and regional teams by presenting CX offerings, frameworks, and case studies. • Act as a bridge between the CX practice and field teams to improve awareness, adoption, and pipeline development. 5. Practice Development • Contribute to building reusable assets, frameworks, templates, and accelerators to strengthen the overall CX practice. • Maintain and organize the knowledge repository of research, presentations, POCs, and CX collateral.
At IBS Software, you can look forward to:
- Gaining deep domain expertise in the (TTL) Travel, Transportation & Logistics domain
- Working with the latest technologies & cutting edge tools to redefine the travel sector
- Enjoying the many benefits of a stable SaaS based product company
- Partnering with some of the biggest airlines, busiest airports, top tour & cruise providers, well known hotel chains, and large energy companies to augment their mission-critical operations
- A diverse, global work culture with some of the brightest minds in the industry
- A competitive benefits package, flexible work life polices, transparent rewards & recognitions, continuous learning and development, medical benefits, and fun at work policies.
Equal Employment Opportunity Statement
IBS Software is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran’s status or any other characteristic protected by law.
Skills Required
- 5-8 years of relevant experience
- Experience conducting CX research and generating insights
- Experience in customer engagement, ideation, and stakeholder facilitation
- Experience collaborating with UI/UX and Mobile technical leads to define workflows and user journeys
- Experience creating POCs and validating prototypes
- Experience supporting sales and pre-sales activities and developing GTM materials
- Experience building reusable CX assets, frameworks, templates, and maintaining knowledge repositories
What We Do
IBS Software is a leading SaaS solutions provider to the travel industry globally, managing mission-critical operations for customers in the aviation, tour & cruise, hospitality and energy resources industries. IBS Software's solutions for the aviation industry cover fleet and crew operations, aircraft maintenance, passenger services, loyalty programs, staff travel & air-cargo management. IBS Software also runs a real-time B2B and B2C distribution platform providing hotel room inventory, rates, and availability to a global network of hospitality companies and channels. For the tour and cruise industry, IBS provides a comprehensive customer-centric, digital platform that covers onshore, online and on-board solutions. The Consulting and Digital Transformation (CDx) business focuses on driving digital transformation initiatives of its customers, leveraging its domain knowledge, digital technologies and engineering excellence. IBS Software operates from 16 offices across the world.
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