Our Story
Unum Technology Centre in Carlow serves as a strategic software development and IT services centre supporting Unum, a leading provider of income protection in the US. Our team of IT professionals build solutions and critical business applications to digitally transform the way we do business.
- A senior customer experience leader embedded in a Value Stream, accountable for defining and delivering cohesive, end‑to‑end experiences.
- Leads experience strategy, service design, and the creation of intentional customer journeys across digital and operational touchpoints.
- Partners with cross‑functional and senior leaders to shape the experience ambition, influence priorities, and co‑own customer and business outcomes.
- Establishes CX measurement and insight approaches, translating findings into experience intent, design direction, and actionable improvements.
- Acts as the orchestrator across journeys, ensuring alignment and seamless delivery of customer outcomes.
- Builds CX capability within teams and fosters a customer‑obsessed culture.
- Strong expertise in experience strategy, service design, and customer journey orchestration.
- High analytical capability with fluency in data, insights, and digital tools.
- Ability to influence senior stakeholders and communicate experience trade‑offs, recommendations, and impact clearly.
- Track record of embedding CX into delivery from strategy through execution, not just post‑assessment.
- Proven ability to convert insights into actionable experience improvements across digital and operational environments.
- Leadership qualities that build capability, inspire teams, and cultivate a customer‑first mindset across the Value Stream.
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What We Offer
Our size and successful history in Carlow means we can offer you exceptional development and progression, supported by continual learning programs, IT Certifications & third level tuition reimbursement. We offer work-life-balance with flexible working arrangements (including hybrid) and initiatives in support of your well-being. Our attractive range of benefits and reward initiatives includes competitive compensation, 25 days annual leave, paid health insurance, pension scheme, annual performance-based bonus, paid maternity/paternity/adoptive leave, reward programs, and an opportunity to engage with charity and community activities.
Company:
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What We Do
Unum is a company of people serving people. A Fortune 500 company, we help millions of people gain affordable access to disability, life, accident, critical illness, dental and vision benefits through the workplace — benefits that help them protect their families, their finances and their futures. Our products and services meet the needs of a diverse workforce that includes four generations, growing ethnic diversity and changing family dynamics. A strong commitment to social responsibility is one of Unum's core values. In fact, we place particular emphasis on contributing to positive change in the communities in which we live and work. Helping our communities become better is a natural extension of the commitment we make each and every day to our customers — to help employers manage their businesses and employees protect their families and livelihoods. We look forward to sharing industry news, community involvement, recognition and other info we hope you find interesting and informative. We encourage your comments and feedback so we can be a valuable resource for you and get to know you a little better.
