- Monitor (Track) shipments and review any special requirements to ensure delivery and/or pick-ups expectations are met.
- Make outgoing phone calls to follow up on shipment status
- Assist in resolving shipment issues and updating customers
- Assist and support Maersk stations and Agent City Partners
- Monitor Case Management for any customer inquiries and assist i providing answers directly back to the customer
- Communicate with Maersk stations and Agent City Partners when resolving shipment issues or escalations
- Attend calls and meetings as required
- Follow published procedures and SOPs for National Accounts and bring modifications to management’s attention
- Conduct monthly “Wellness” Calls and document into Case Management
- Update weekly Customer Temperatures
- Review MGF Performance Dashboard
- Master any outside customer applications
- Flexible with schedule when colleague shifts need to be cover
- Perform other duties as assigned by management
- High energy individual with excellent oral and written communication
- skills
- Superior phone manner
- Internet savey
- Ability to handle multiple functions
- Good organization and problem-solving skills
- Work remotely to ensure necessary tasks are completed during
- business continuity
- Detailed oriented
*The stated pay range is the anticipated starting salary and may be adjusted based on market conditions, experience, and location. Final compensation will be discussed directly with the selected candidate(s) in compliance with all applicable laws.
Benefits
Full time employees are eligible for Health Insurance, Paid Time Off, and 401k Match.
Notice to applicants applying to positions in the United States:
You must be authorized to work for any employer in the U.S.
#LI-JL3 #RPO
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
Skills Required
- Excellent oral and written communication skills
- Superior phone manner
- Internet proficiency
- Ability to handle multiple functions
- Good organization and problem-solving skills
- Ability to work remotely and maintain business continuity
- Attention to detail
- Authorization to work for any employer in the United States
What We Do
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society. ALL THE WAY is our commitment to connect the world so that everyone has both the possibility and the ability to trade, grow and thrive. The company employs roughly 80.000 employees across operations in 130 countries.
