Jobs at A.P. Moller - Maersk

Leads Maersk Project Logistics operations across Asia Pacific, driving regional performance, governance, standardization, continuous improvement, transformation, and scalable operating models. The role develops operational capability, leads multi-country teams, partners with commercial, product, finance, procurement, and QHSE stakeholders, and serves as a senior escalation point for complex customer and operational challenges.

Supports customers after onboarding through channel management, case management, relationship management, contract and dispute handling, and related customer experience activities. Works independently, manages priorities, resolves routine issues, escalates complex matters, and contributes to process improvement. May coach less experienced colleagues and support project or program activities while collaborating across geographies and cultures.

Provides post-onboarding customer support within Maersk’s 4PL environment, including customer channel management, case management, onboarding and relationship management, contract and dispute management, and related administrative or operational tasks. The role follows standardized procedures, resolves routine issues independently within defined guidelines, and escalates non-routine problems when needed.

Manages customer accounts by improving service delivery, satisfaction, productivity, profitability, and supply chain performance. Leads optimization and cost-reduction initiatives, monitors KPIs and NPS, coordinates regional and global stakeholders, supports implementations, manages operational team development, and drives customer-focused improvement projects within a matrix organization.

Provides general office administration and secretarial support, including clerical tasks, reception, telephone or switchboard coverage, mailroom and filing support. May assist with office event planning and facilities space planning. Works within established procedures, exercises limited independent judgment, resolves routine issues, and escalates non-routine problems.

Lead a team to deliver customer satisfaction and retention for the Lifestyle vertical by meeting KCXI and CSLS KPIs, driving operational and financial improvements, coaching for upsell, managing workforce planning, and reporting performance. Ensure service delivery meets SLAs and drive process improvements and team development.

Manages regional equipment inventories, empty-container flows, terminal and depot balances, vendor coordination, container sales support, equipment releases, and off-hire redelivery. The role optimizes equipment availability, reduces empty miles and costs, reconciles vendor inventories, supports customer demand, and processes work orders through transportation systems. It requires strong analytical, organizational, communication, and vendor-management skills, proficiency with SAP or TMS systems, Microsoft Office knowledge, and full-time office attendance.

Manage and maintain global master data records for accuracy, completeness, and compliance. Responsibilities include validating and updating vendor and customer data, conducting quality checks, resolving duplicates, supporting governance and audit initiatives, maintaining SOPs, responding to stakeholder requests, and creating Power BI dashboards. The role requires SQL, Excel, analytical problem-solving, attention to detail, communication, and effective task prioritization.

Manage customer relationships throughout the end-to-end shipment lifecycle, coordinate with internal stakeholders and vendors, proactively track shipments, communicate deviations, resolve issues, and identify logistics upselling opportunities. The role emphasizes customer satisfaction, supply chain awareness, stakeholder management, process understanding, cost optimization, and solution-oriented service. Fresh graduates are welcome to apply.

Manages internal and external customer relationships, office services, visitor support, vendor contract administration, company protocols, compliance, and business controls. Serves as the first point of contact for inquiries while providing administrative coordination and a positive experience for employees, visitors, and customers. Requires strong organization, confidentiality, customer service, communication, and multitasking skills.

Design, build, integrate, and operate Network Operational Support Systems across cloud and on-premises environments. Develop high-quality Java and Python microservices, REST APIs, integrations, and automation for network fulfillment, assurance, observability, and AIOps. Apply TDD, CI/CD, GitOps, SRE, and agile practices; define service reliability metrics; troubleshoot production issues; validate non-functional requirements; and collaborate with stakeholders and product owners on roadmap delivery.

Manage end-to-end logistics activities for a major customer program, including transportation and supply chain operations, customer relationships, KPI reporting, exception resolution, and operational reviews. Analyze performance trends, identify process improvements, coordinate system enhancements and initiatives, and collaborate with control tower, program management, and service center teams to improve customer outcomes.

Leads Maersk Project Logistics across Southern Africa and Islands, overseeing service delivery, operational performance, procurement, product implementation, pricing, sales pipeline growth, customer service, financial P&L metrics, and regional strategy. The role manages local resources and teams, drives continuous improvement, ensures contractual and service-level compliance, develops customer relationships, and supports project cargo operations and procurement initiatives.

Drives new business growth across industrial manufacturing, project logistics, and energy sectors. Builds account strategies, develops sales pipelines, prospects for new customers, sells end-to-end logistics solutions, negotiates contracts, and collaborates with internal teams to ensure successful onboarding and customer satisfaction. Tracks revenue growth, pipeline conversion, customer acquisition, market intelligence, and share of wallet.

Manages end-to-end shipment processes and customer experiences for small and midsized essential-services customers. Owns customer issues, coordinates with internal stakeholders to resolve them promptly, and ensures compliance with company procedures throughout the logistics process. The role supports global operations and requires collaboration across teams in an international environment.

Design and deploy data-driven optimization, simulation, statistical, and machine learning solutions for container terminal operations. Build real-time operational tools and strategic planning models for equipment efficiency, yard positioning, vessel sequencing, and vehicle routing. Translate physical operational challenges into mathematical models, explain results to nontechnical stakeholders, monitor production model performance, and iteratively improve solutions. Collaborate across operations research, software engineering, machine learning, simulation, and terminal operations.

Owns the target-state data architecture for a near-real-time Command Centre and Control Tower. Designs multi-source ingestion, canonical models, event and semantic layers, data quality, lineage, security, governance, and performance standards. Translates architecture into engineering-ready designs, guides implementation, resolves complex pipeline and modeling issues, and partners with operations, engineering, platform, source-system, security, and enterprise architecture teams. Mentors technical teams and drives certified, reusable data products and reliable operational insights.

Manages end-to-end ocean import and export customer experiences, including documentation, amendments, customer inquiries, onboarding, stakeholder coordination, and issue resolution. Maintains customer standard operating procedures, improves workflows, minimizes errors, supports client calls, prepares reports, and identifies upselling opportunities while ensuring compliance with operational procedures and customer requirements.

Manage and grow global technology-sector client accounts across Maersk’s logistics and supply chain portfolio. Develop account strategies, value propositions, business plans, and end-to-end solutions; drive customer satisfaction, onboarding, contract compliance, profitability, and revenue growth. Build relationships with senior stakeholders, identify new business opportunities, navigate complex sales cycles, negotiate contracts, and coordinate global, regional, and local teams.

Provides administrative and coordination support to site leadership, including calendar and meeting management, travel arrangements, expense and invoice processing, event coordination, executive visit logistics, and communication with vendors, facilities, IT, and employees. The role requires strong organization, confidentiality, responsiveness, Microsoft Office skills, and a Category B driving licence while working onsite five days per week in Warsaw.