We are growing! We are currently looking to hire a CX Analyst to work with us remotely!
Who we are:
Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 250 professionals from around the world, working together to serve more than 200 luxury clients.
At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.
What you will be doing:
You will join a dynamic and fast-paced environment and work closely with our data science team. Responsibilities include:
- Reporting and processing primary data
- Analyze statistical data and deliver the insights in a story-telling way
- Collaborate with project managers to prepare research reports and propose an action plan to clients
- Manage project timeline, delivery and side projects for assigned regions/projects
- Proofreading and data checking research reports to ensure deliverables are error-free
- Collect industry information and consolidate them into reports and presentations
Requirements
What you will bring along:
- 1 to 3 years’ experience as a market research analyst/project manager (within the Market Research or Marketing industry is a plus)
- Passionate towards the Luxury and Fashion industry
- Detail-orientated, fast learner, good time management and able to work in a fast-paced work environment with a can-do attitude
- Able to interpret large/small amounts of data and multi-task
- Strong communication and presentation skills
- Strong analytical mind and critical thinking skills
- Excellent knowledge in MS Office (Excel, Word, PowerPoint)
- Skills in Power BI, SQL, R or automation tool is a plus
- Exceptional written, oral communication abilities in English
- Preferably from Statistics, Marketing, Psychology or Economics background
Top Skills
What We Do
Founded in China in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.
Previously, the business comprised three separate agencies:
Albatross CX: Albatross CX captures and analyzes experience feedback from teams and customers. It helps brands stand out by providing luxury customer experiences.
Wisely insights: Wisely Insights is a customer research agency that creates customized research for premium and luxury brands. It specializes in delivering insights that positively impact its clients’ businesses.
FACE2FACE: FACE2FACE specializes in luxury retail training, coaching, and consulting. It aims to maximize and empower front-line teams and help them master the art of selling luxury.
As the needs of our clients evolved, however, and the needs of our business developed, we recognized that this approach was not as effective as it once had been. We recognized something needed to change. And so CXG was born.
