Jobs at CXG

Manage luxury brand client accounts, nurture relationships, coordinate international and internal teams, oversee budgets and deliverables, support proposals and project execution, develop customer experience solutions, and present insights to executive stakeholders. The role requires strong client-facing communication, analytical, consulting, leadership, organization, and project management skills, with fluency in English and Mandarin preferred.

Supports Customer Success Managers with project coordination, internal briefs, presentation preparation, invoicing, cross-team coordination, data consolidation, and business tracking. The intern may shadow client meetings and participate in internal training calls. The role requires strong English, organization, attention to detail, Excel and PowerPoint proficiency, autonomy, interpersonal skills, and an interest in luxury retail and customer experience.

Lead and grow CXG's Consulting & Transformation practice for luxury brands: develop client relationships, win business, lead cross-functional consulting engagements, deliver transformation roadmaps, mentor teams, contribute thought leadership, and drive measurable retail and customer experience improvements across strategy, operations, and capability building.

Lead European business development priorities by opening high-value opportunities with luxury and premium brands. Build and convert a qualified pipeline, manage complex proposals and tenders, negotiate commercial terms, close new business, and support strategic pursuits. Collaborate across Customer Success, Operations, and practice teams to create integrated solutions, ensure effective handovers, and represent CXG with senior stakeholders and industry networks.

Conduct discreet in-store and online evaluations of luxury brands, provide objective feedback through questionnaires, complete assignments according to brand requirements, and comply with project objectives. Evaluators choose missions matching their interests and profile, submit surveys through CXG’s platform or mobile application, and may assess purchases, returns, appointments, and customer service experiences.

Conduct discreet in-store and online evaluations of luxury brands, provide objective customer feedback through questionnaires, complete assignment requirements, and support brand strategy insights. Evaluators select suitable missions through a mobile application and may assess experiences involving fashion, jewelry, cosmetics, watches, and automotive brands.

Leads CXG’s thought leadership and market intelligence functions across luxury, retail, customer experience, beauty, automotive, and hospitality. Develops editorial strategy, researches market and competitor trends, produces evidence-led content, manages publications and podcasts, supports events and client proposals, and disseminates actionable insights internally. Manages one Market Intelligence team member and collaborates with marketing, regional, practice, and solution teams to strengthen CXG’s market position.

Coordinate local customer experience projects by recruiting and scheduling evaluators, validating survey submissions, setting evaluation pay rates, maintaining evaluator databases, and ensuring timely payments. The role also involves community relationship management, social media outreach, project coordination, quality control, and communication with Japanese- and English-speaking evaluators.

Leads CXG’s South Korea operation with full P&L accountability, overseeing commercial growth, business development, client satisfaction, project delivery, team performance, operational execution, and profitability. The role manages a five-person team, develops senior client relationships, wins new B2B business, oversees budgets and forecasting, resolves delivery issues, and ensures alignment with global standards. It requires strong luxury-market knowledge, Korean and English fluency, senior stakeholder influence, consulting expertise, and hands-on leadership across sales, customer success, operations, and project delivery.

Evaluate luxury brand customer experiences through discreet in-store visits, online interactions, purchases, or returns. Observe service quality, ambiance, and sales associate performance, then submit honest feedback through CXG’s platform. Evaluators choose flexible assignments, complete required certification, and may receive mission fees or reimbursement for approved purchases.

As a luxury brand evaluator, you will assess customer experiences at luxury brands, providing feedback to improve services by visiting stores or purchasing online.

As a CXG Evaluator, you will conduct discreet evaluations of luxury brands and provide feedback based on your shopping experience.

As a Freelance Luxury Brand Evaluator, you'll assess customer experiences in luxury environments, provide critical feedback, and shape the future of services offered by premium brands while enjoying flexible working hours.

As a Luxury Brand Evaluator, you will evaluate luxury brands by providing feedback on in-store and online experiences, completing questionnaires after each evaluation to influence brand strategies.

As a Freelance Luxury Brand Evaluator, you will conduct evaluations of luxury brands, provide objective feedback, and complete questionnaires. Your insights will help influence brand strategies in various sectors including fashion, jewelry, and beauty.

Become a Freelance Luxury Brand Evaluator by conducting evaluations ranging from in-store visits to online purchases, providing feedback to enhance luxury brand experiences.

Perform discreet in-person or online evaluations of luxury brands (fashion, jewelry, cosmetics, watches, automotives). Select suitable assignments, follow project requirements, complete post-evaluation questionnaires, and provide objective, detailed feedback to influence brand strategies. Must not have worked for luxury retail brands and should be existing luxury customers.

Perform discreet, objective evaluations of luxury brands in-store or online, complete questionnaires after each assignment, follow project objectives, and provide detailed feedback to influence brand strategy. Choose assignments that fit your profile and use the mobile app to submit responses.

As a Luxury Brand Evaluator, you'll assess customer experiences of luxury brands by visiting stores or evaluating online, providing feedback on service quality and ambiance.

As a luxury brand evaluator, you will assess customer experiences with premium brands, providing essential feedback through observations and questionnaires. You'll work flexibly, engaging with various luxury sectors, and earn compensation for evaluations.