The Role
Provide help-desk level system administration and end-user support for customers at Hill AFB. Resolve technical and access issues, use automation and scripts to improve workflows, develop user training and documentation, and coordinate with internal/external organizations. Maintain required certifications and an active Top Secret clearance.
Summary Generated by Built In
Job Description
About BAE Systems
Recognized annually as a Top Workplace in Utah consecutively since 2018, employees at BAE Systems enjoy an exceptional work culture, employment stability, growth opportunities, and job satisfaction knowing they are helping to protect the country through the development of the most technological advancements in our nation's history. Our work culture thrives on hard work, innovation, diversity, equity, and inclusion.
About This Job
Air and Space Force Solutions, a business unit within BAE Systems, has an opening for a Help Desk System Administrator at our Hill Air Force Base, Utah location. The selected candidate will join our Information Services team and have an important role in supporting our mission of Strategic Deterrence through continual improvement and innovation. The position will have the following duties and responsibilities:
What's In It For You
Work Location
This position will primarily perform these activities in or around Hill AFB, UT.
Travel
<10%
Clearance Requirement
This position requires an active final Top Secret clearance upon hire date. The applicant must also be able to maintain their security clearance for the position.
Certification Requirement
The applicant must meet DoD 8570.01-M IAT Level II or higher certification requirements on hire date or must obtain such within 6 months of being hired.
US Citizenship Required
Pursuant to a government contract, this specific position requires US citizenship.
#asfs #sitcs
Required Education, Experience, & Skills
Education and Experience Requirements
This position requires an active final Top Secret clearance upon hire date. The applicant must also be able to maintain their security clearance for the position.
Certification Requirement
The applicant must meet DoD 8570.01-M IAT Level II or higher certification requirements on hire date.
US Citizenship Required
Pursuant to a government contract, this specific position requires US citizenship.
Preferred Education, Experience, & Skills
Preferred Education and Experience
Pay Information
Full-Time Salary Range: $61278 - $104173
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems Intelligence & Security
BAE Systems, Inc. is a defense, aerospace, and security company headquartered in Falls Church, Virginia, with more than 40,000 employees worldwide. We serve, supply, and protect those who protect us. As one of the most geographically diverse international defense companies, we deliver a full range of products and services spanning air, land, maritime, space, and cyber, including advanced electronics, intelligence solutions, and dedicated customer support.
Our culture is performance-driven and values-led, built on curiosity, creativity, and collaboration. Purpose isn't a tagline here. It's what drives us. We're developing breakthrough technologies that defend national security and make a lasting impact on our communities and our planet. When you join BAE Systems, you're not just building a career. You're contributing to a mission that truly matters.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.
About BAE Systems
Recognized annually as a Top Workplace in Utah consecutively since 2018, employees at BAE Systems enjoy an exceptional work culture, employment stability, growth opportunities, and job satisfaction knowing they are helping to protect the country through the development of the most technological advancements in our nation's history. Our work culture thrives on hard work, innovation, diversity, equity, and inclusion.
About This Job
Air and Space Force Solutions, a business unit within BAE Systems, has an opening for a Help Desk System Administrator at our Hill Air Force Base, Utah location. The selected candidate will join our Information Services team and have an important role in supporting our mission of Strategic Deterrence through continual improvement and innovation. The position will have the following duties and responsibilities:
- Resolve technical problems in a help desk environment
- Work with internal and external users and organizations to support customer user-level requirements, including resolving end-user support requests, and researching and deploying advanced technologies
- Resolve access requests for user accounts and other desktop support functions
- Where possible, use automated tools and scripts to improve efficiency and accuracy
- Provide technical assistance, training and system documentation for users to promote efficient operation of applications
- Perform other duties as assigned
What's In It For You
- Competitive wages
- Medical
- Dental
- 401k
- Paid time off
- Work/life balance
- Career development
- Tuition reimbursement
- Mentorship opportunities
- Rewards & recognition
Work Location
This position will primarily perform these activities in or around Hill AFB, UT.
Travel
<10%
Clearance Requirement
This position requires an active final Top Secret clearance upon hire date. The applicant must also be able to maintain their security clearance for the position.
Certification Requirement
The applicant must meet DoD 8570.01-M IAT Level II or higher certification requirements on hire date or must obtain such within 6 months of being hired.
US Citizenship Required
Pursuant to a government contract, this specific position requires US citizenship.
#asfs #sitcs
Required Education, Experience, & Skills
Education and Experience Requirements
- High School Diploma and 6+ years of relevant work experience, or
- BS/BA Degree and 2+ years of relevant work experience, or
- MS/MA Degree and 0 years of relevant experience
- Experience resolving technical problems in a help desk environment
- Experience working with internal and external users and organizations to support customer user-level requirements, including resolving end-user support requests, and researching and deploying advanced technologies
- Experience resolving access requests for user accounts and other desktop support functions
- Experience using automated tools and scripts to improve efficiency and accuracy
- Experience developing training and system documentation for users to promote efficient operation of applications
This position requires an active final Top Secret clearance upon hire date. The applicant must also be able to maintain their security clearance for the position.
Certification Requirement
The applicant must meet DoD 8570.01-M IAT Level II or higher certification requirements on hire date.
US Citizenship Required
Pursuant to a government contract, this specific position requires US citizenship.
Preferred Education, Experience, & Skills
Preferred Education and Experience
- Bachelor's degree in a technical field
- Experience with Atlassian Jira and Confluence
- Experience supporting a DoW customer
- Experience in SharePoint
- Experience working on a Service Desk or Help Desk team, with demonstrated excellence in customer service
Pay Information
Full-Time Salary Range: $61278 - $104173
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems Intelligence & Security
BAE Systems, Inc. is a defense, aerospace, and security company headquartered in Falls Church, Virginia, with more than 40,000 employees worldwide. We serve, supply, and protect those who protect us. As one of the most geographically diverse international defense companies, we deliver a full range of products and services spanning air, land, maritime, space, and cyber, including advanced electronics, intelligence solutions, and dedicated customer support.
Our culture is performance-driven and values-led, built on curiosity, creativity, and collaboration. Purpose isn't a tagline here. It's what drives us. We're developing breakthrough technologies that defend national security and make a lasting impact on our communities and our planet. When you join BAE Systems, you're not just building a career. You're contributing to a mission that truly matters.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.
Skills Required
- High School Diploma and 6+ years relevant experience, or BS/BA and 2+ years, or MS/MA and 0 years
- Experience resolving technical problems in a help desk environment
- Experience supporting internal and external users and resolving end-user support requests
- Experience resolving access requests for user accounts and other desktop support functions
- Experience using automated tools and scripts to improve efficiency and accuracy
- Experience developing training and system documentation for users
- Active final Top Secret security clearance upon hire and ability to maintain clearance
- DoD 8570.01-M IAT Level II or higher certification on hire (or obtain within 6 months)
- US citizenship
- Bachelor's degree in a technical field
- Experience with Atlassian Jira and Confluence
- Experience supporting a DoW customer
- Experience in SharePoint
- Experience working on a Service Desk or Help Desk team with demonstrated excellence in customer service
BAE Systems, Inc. Compensation & Benefits Highlights
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Healthcare Strength — Medical, dental, and vision coverage is presented as comprehensive, paired with an EAP, fertility and transgender care options, and HSA‑compatible plans that can include employer contributions with coverage starting on day one in some cases. These resources are reinforced by wellness tools and immediate eligibility noted on official benefits materials.
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Retirement Support — A 401(k) savings plan is broadly available, with employer matching and other contributions that vary by business unit, and some U.S. employee groups retain pension arrangements. Company‑paid basic life insurance equal to 2x base salary (up to $1M) further strengthens financial security.
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Parental & Family Support — Paid parental leave (e.g., 160 hours for full‑time employees) sits alongside adoption and surrogacy reimbursement and Bright Horizons backup child and elder care. These benefits help reduce care gaps and complement PTO and applicable state programs.
BAE Systems, Inc. Insights
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The Company
What We Do
Improving the future and protecting lives is an ambitious mission, but it’s what we do. As a leading aerospace, defense, and security company, we work together to deliver a full range of products and services for air, land, space, and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. How we work is rooted in purpose – a purpose to protect those who protect us, to unite our community of colleagues and customers, and to drive forward the growth and development of our exceptional team members. It's where purpose connects.
Why Work With Us
We believe your career should be filled with innovation and discovery. And that's exactly what you'll find at BAE Systems. As you work to develop the latest technology and defend national security, you will continually hone your skills and expand knowledge. On a sharp and collaborative team, you will be challenged – and supported – at every turn.
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BAE Systems, Inc. Teams
Space & Mission Systems
Electronic Systems
Intelligence & Security
Platforms & Services
About our Teams
BAE Systems, Inc. Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
As the work place continues to evolve, so do we. Remote and hybrid opportunities are available at BAE Systems depending on the nature of the role. Check your job requisition to learn more.
Typical time on-site:
Not Specified
BAE Systems, Inc. headquarters
Annapolis Junction, MD
Austin, TX
Boulder, CO
Space & Mission Systems headquarters
Burlington, MA
Cedar Rapids, IA
Dallas, TX
Endicott, NY
Fort Wayne, IN
Greenlawn, NY
Huntsville, AL
Jacksonville, FL
Los Angeles, CA
Maple Grove, MN
Intelligence & Security headquarters
Electronic Systems headquarters
Redmond, WA
San Diego, CA
San Jose, CA
Sterling Heights, MI
Washington, DC
Wayne, NJ
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