The Customer Technical Support Specialist provides technical, operational and product support for UMB's Commercial Treasury Customers.
The Customer Technical Support Specialist is part of our Implementation team focused on Treasury Management that offers an array of solutions across the entire payment spectrum to manage cash outflows and receivables that drive efficiencies and cost savings.
How you will spend your time:
Facilitates fulfillment activities for on boarding of new services, updating user profiles and access levels, and providing product education and training.
Functions as escalated point of contact for customer inquiries, technical maintenance, troubleshooting, and transactional support.
Coordinates appropriate customer documentation and follow through to completion.
Provides support to UMB Treasury Officers and customers for access and routine navigation needs.
Partners with internal departments to ensure client needs are met and problems are resolved. Other duties as assigned.
We are excited to talk with you if:
You have 3 years customer service, technical support, or operations experience or equivalent education
Excellent customer service skills (incoming calls, branch or operations support)
Demonstrates familiarity with networks and internet protocols
Understands online security means and purpose
Ability to effectively manage multiple requests, concerns and problems in a professional manner requiring significant attention to detail
Displays above average interpersonal skills
Showcases ability to identify and solve routine to moderate technical issues
Demonstrates organizational skills and being a self starter
Demonstrates strong verbal and written communication skills
Compensation Range:
$51,291 - $75,460The posted compensation range on this listing represents UMB’s good faith and reasonable estimate based on its budget and what it expects to be the starting pay for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. Please see the description of benefits included with this job posting for additional information.
UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.
Are you ready to be part of something more?
You're more than a means to an end—a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.
UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to [email protected] to let us know the nature of your request.
If you are a California resident, please visit our Privacy Notice for California Job Candidates to understand how we collect and use your personal information when you apply for employment with UMB.
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Skills Required
- Three years of customer service, technical support, or operations experience, or equivalent education
- Excellent customer service skills, including incoming calls, branch support, or operations support
- Familiarity with networks and internet protocols
- Understanding of online security means and purpose
- Ability to manage multiple requests, concerns, and problems professionally with significant attention to detail
- Above-average interpersonal skills
- Ability to identify and solve routine to moderate technical issues
- Organizational skills and self-starter ability
- Strong verbal and written communication skills
UMB Banks Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about UMB Banks and has not been reviewed or approved by UMB Banks.
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Leave & Time Off Breadth — PTO is positioned as generous, with at least 20 days for full-time employees that scale with tenure, plus dedicated volunteer hours and a personal well-being day. This breadth is complemented by paid holidays and additional time-off elements described in company materials.
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Parental & Family Support — Up to eight weeks of paid parental leave at 90% of base pay is offered, alongside adoption reimbursement, fertility coverage, caregiver leave, and family-care tools. These supports indicate a robust approach to family and caregiver needs.
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Retirement Support — Retirement offerings include a 401(k) with company match plus profit sharing with an ESOP component. The retirement program is described as a strong aspect of the overall package.
UMB Banks Insights
What We Do
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