Customer Svc Associate Self Pay

Job Description:

Provides receptionist and clerical support in preparing, coordinating and compiling patient records, answering phones, and scheduling appointments.

This is a 100% remote position however, currently we are unable to consider candidates for remote opportunities in the following states: California, Hawaii, Illinois, New York, Rhode Island, Vermont, Connecticut and Washington.

• Maintain contact with our patient population to resolve outstanding account balances
• Reduce delinquency for assigned accounts
• Arrange payment schedule, adjust insurances for billing purposes and/or request alternative methods of payment/charity funding
• Perform high volume inbound and outbound phone calls for collections
• Research accounts receivable issues as required or directed
• Provide excellent customer service
• Promote a patient-centric approach to working medical collections
• Manage accounts receivable balances for hospital billing by reducing the AR to cash and processes surrounding AR
• Monitor and maintain a high level of productivity and quality of work to achieve monthly self-pay collection goals

Minimum Qualifications

• High School Diploma or equivalent, required
• Commitment to excellent customer service, required
• Ability to both work independently and as an integral part of team, required
• Knowledge of billing and collection processes, preferred
• Knowledge of payment assistance and charity programs, preferred

Preferred Qualifications

• Bilingual; Spanish speaking
• Experience with medical patient billing and collections

Physical Requirements:

Interact with others by effectively communicating, both orally and in writing.- and -Operate computers and other office equipment requiring the ability to move fingers and hands.- and -See and read computer monitors and documents.- and -Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.- and -May require lifting and transporting objects and office supplies, bending, kneeling and reaching.

Location:

Peaks Regional Office

Work City:

Broomfield

Work State:

Colorado

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

$18.81 - $24.26

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All positions subject to close without notice.