At Skillsoft, we believe skills fuel growth. Our mission is to empower every organization and every learner to turn constant change into continuous growth. As part of the team, your skills will help organizations understand what skills they have, what they need next, and how to apply them in ways that drive real performance and progress.
Skillsoft, Global Knowledge are seeking a Customer Service Coordinator for a Hybrid role based in Nieuwegein, Netherland. Where you will join our dynamic team covering the Benelux Region. In this role, you will be the primary point of contact for our clients, ensuring they receive exceptional service, support and value throughout their journey with our company. Your goal will be to build strong relationships, drive customer satisfaction and help our clients achieve their desired outcomes using our products or services. Must be fluent in Dutch and English.
Key Responsibilities:
- Respond to customer inquiries via phone, email ensuring quick and effective resolutions
- Collaborate with internal teams to resolve technical or operational issues for the customer
- Understand customer goals and align our solutions to support their success
- Manage and resolve customer escalations with empathy and efficiency
- Serve as the main contact for assigned customers, addressing queries and providing solutions in a timely manner
- Develop and maintain strong, long-lasting relationships with clients
- Track customer engagement and product usage to identify opportunities for improvement
- Act as the voice of the customer within the company, sharing feedback with product, sales, and marketing teams
- Eager to develop and enhance my customer service skills through hands-on experience and learning opportunities
- Highly adaptable and flexible, able to adjust quickly to new situations and challenges with a positive mindset
- Proven ability to thrive under pressure, maintaining focus and delivering quality results in fast-paced environments
- Strong problem-solving skills, with a keen ability to analyze situations and find effective, creative solutions
- Excellent written and verbal communication skills, able to convey information clearly and effectively to diverse audiences
- Highly results-oriented, consistently focused on achieving goals and delivering measurable outcomes
Qualifications
- Minimum 1 to 2 years of experience in a customer-facing role with an MBO
- Strong communication and interpersonal skills must be fluent in Dutch and English
- Problem-solving and conflict-resolution abilities
- Proficiency with CRM software and support tools
- Ability to manage multiple priorities and meet deadlines
- Analytical mindset with attention to detail
Skillsoft (NYSE: SKIL) is a global leader in AI-native skills management for the human + AI era. By unifying learning, real-time skills intelligence, and workforce insights, Skillsoft helps enterprises build their Skillforce™ — humans and AI working together to drive measurable business outcomes. Through personalized, interactive learning across leadership, technology, and compliance, Skillsoft enables organizations to close critical skill gaps and accelerate transformation. Skillsoft is trusted by thousands of organizations worldwide, including 60% of the Fortune 1000, and supports a global community of more than 105 million learners. Learn more at skillsoft.com.
Thank you for taking the time to learn more about us.
If this opportunity intrigues you, we would love for you to apply!
NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Skillsoft is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.
Skills Required
- Fluency in Dutch and fluency in English
- Education: MBO
- Minimum 1 to 2 years of experience in a customer-facing role
- Strong communication and interpersonal skills
- Problem-solving and conflict-resolution abilities
- Proficiency with CRM software and support tools
- Ability to manage multiple priorities and meet deadlines
- Analytical mindset with attention to detail
What the Team is Saying
Skillsoft Compensation & Benefits Highlights
How does Skillsoft ensure its pay and bonus plans are competitive?
Skillsoft’s compensation is supported by employee feedback around market-rate pay, bonus opportunities, benefits and total rewards. The company pairs compensation with flexibility, learning access and career development programs that employees describe as part of the overall value of working there.
- Market-aligned pay and bonus opportunities: Employees describe Skillsoft’s compensation as competitive, especially in roles with bonus potential. Employees surveyed on external review sites cite “salary plus bonus potential” as market rate, quarterly bonus access in sales and a strong compensation plan. A marketing employee cited “great pay,” while a solution design architect described Skillsoft as offering a “very competitive benefits and total compensation package.” (Comparably; Glassdoor)
- Performance-based rewards: Skillsoft employees point to bonus opportunities as part of the company’s rewards approach. A software engineer said their bonus was “excellent,” while sales employees cite quarterly bonus access as part of their compensation package.
- Benefits as part of total rewards: Skillsoft’s total rewards are also supported by employee comments about health benefits, insurance benefits, flexible time off, remote work and work-life balance. Employees surveyed on external review sites cite health benefits and insurance benefits as strengths, while other employees highlight great benefits, remote-first work and flexibility as part of the employee experience. (Comparably; Glassdoor)
- Growth and learning as added value: Skillsoft’s rewards approach is connected to its employee growth culture. The company provides employees with access to Percipio, Aspire Journeys, role-based pathways, instructor-led training, coaching and CAISY® simulations. Employees describe Skillsoft as a place with “continuous learning opportunities across the tech stack” and “no better place to learn and grow.”
● External signals:
○ Compensation and bonus: Employees on external review sites cite market-rate salary plus bonus potential, quarterly bonus access in sales, a strong compensation plan, “great pay” and an “excellent” bonus as compensation strengths. (Comparably; Glassdoor)
○ Total rewards: Employees on external review sites describe Skillsoft as offering “great benefits,” a “very competitive benefits and total compensation package” and benefits that support work-life balance, flexibility and employee growth. (Glassdoor)
○ Health and insurance: Employees on external review sites cite health benefits, insurance benefits and good health plans as strengths of Skillsoft’s employee experience. Mental health benefits are also listed among Skillsoft’s employee benefits. (Comparably)
○ Flexibility as a reward: Employees on external review sites connect rewards not only to pay, but also to remote work, flexible hours, flexible time off, independence and management that avoids micromanaging. (Glassdoor; Comparably)
Bottom line: Skillsoft supports competitive pay through market-rate compensation, bonus opportunities and a broader total rewards experience that includes benefits, flexibility and career development.
Skillsoft Insights
What We Do
Skillsoft (NYSE: SKIL) is a global leader in AI-native skills management for the human + AI era. By unifying learning, real-time skills intelligence, and workforce insights, Skillsoft helps enterprises build their Skillforce™ — humans and AI working together to drive measurable business outcomes. Through personalized, interactive learning across leadership, technology, and compliance, Skillsoft enables organizations to close critical skill gaps and accelerate transformation. Skillsoft is trusted by thousands of organizations worldwide, including 60% of the Fortune 1000, and supports a global community of more than 105 million learners. Learn more at skillsoft.com.
Why Work With Us
We help the world's biggest companies build better workforces — and we invest just as much in our own people. Learning new skills is a core part of your job here. We're fully remote, spread across the globe, and united by a shared belief that learning changes careers.
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Skillsoft Offices
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Employees work remotely.
