At Skillsoft, we believe skills fuel growth. Our mission is to empower every organization and every learner to turn constant change into continuous growth. As part of the team, your skills will help organizations understand what skills they have, what they need next, and how to apply them in ways that drive real performance and progress.
As a Customer Service Support at Skillsoft, you will join our dynamic team for the Benelux Region. In this role, you will be the primary point of contact for our clients, ensuring they receive exceptional service, support and value throughout their journey with our company. Your goal will be to build strong relationships, drive customer satisfaction and help our clients achieve their desired outcomes using our products or services. Fluency in Dutch and Fluency in English is essential.
Key Responsibilities:
· Respond to customer inquiries via phone, email ensuring quick and effective resolutions
· Collaborate with internal teams to resolve technical or operational issues for the customer
· Understand customer goals and align our solutions to support their success
· Manage and resolve customer escalations with empathy and efficiency
· Serve as the main contact for assigned customers, addressing queries and providing solutions in a timely manner
· Develop and maintain strong, long-lasting relationships with clients
· Track customer engagement and product usage to identify opportunities for improvement
· Act as the voice of the customer within the company, sharing feedback with product, sales, and marketing teams
· Eager to develop and enhance my customer service skills through hands-on experience and learning opportunities
· Highly adaptable and flexible, able to adjust quickly to new situations and challenges with a positive mindset
· Proven ability to thrive under pressure, maintaining focus and delivering quality results in fast-paced environments
· Strong problem-solving skills, with a keen ability to analyze situations and find effective, creative solutions
· Excellent written and verbal communication skills, able to convey information clearly and effectively to diverse audiences
· Highly results-oriented, consistently focused on achieving goals and delivering measurable outcomes
Qualifications
· Fluency in Dutch and fluency in English
· Education: MBO
· Minimum 1 to 2 years of experience in a customer-facing role
· Strong communication and interpersonal skills
· Problem-solving and conflict-resolution abilities
· Proficiency with CRM software and support tools
· Ability to manage multiple priorities and meet deadlines
· Analytical mindset with attention to detail
Skillsoft (NYSE: SKIL) is a global leader in AI-native skills management for the human + AI era. By unifying learning, real-time skills intelligence, and workforce insights, Skillsoft helps enterprises build their Skillforce™ — humans and AI working together to drive measurable business outcomes. Through personalized, interactive learning across leadership, technology, and compliance, Skillsoft enables organizations to close critical skill gaps and accelerate transformation. Skillsoft is trusted by thousands of organizations worldwide, including 60% of the Fortune 1000, and supports a global community of more than 105 million learners. Learn more at skillsoft.com.
Thank you for taking the time to learn more about us.
If this opportunity intrigues you, we would love for you to apply!
NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Skillsoft is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.
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What We Do
Skillsoft (NYSE: SKIL) is a global leader in corporate digital learning, focused on transforming today’s workforce for tomorrow’s economy. The Company provides enterprise learning solutions designed to prepare organizations for the future of work, overcome critical skill gaps, drive demonstrable behavior change, and unlock the potential in their people. Skillsoft offers a comprehensive suite of premium, original, and authorized partner content, including one of the broadest and deepest libraries of leadership & business skills, technology & developer, and compliance curricula. With access to a broad spectrum of learning options (including video, audio, books, bootcamps, live events, and practice labs), organizations can meaningfully increase learner engagement and retention. Skillsoft’s offerings are delivered through Percipio, its award-winning, AI-driven, immersive learning platform purpose built to make learning easier, more accessible, and more effective. Learn more at www.skillsoft.com. Skillsoft provides a comprehensive selection of cloud-based corporate learning content, including courses, videos, books, and other resources on Leadership Development, Business Skills, Digital Transformation, Technology & Developer, and Compliance. Percipio’s intuitive design engages modern learners and its consumer-led experience assists in accelerating learning.
Why Work With Us
We are all about “Making Work Matter” and strongly believe in the life changing impact of learning. Our team is passionately focused on helping people achieve their fullest potential through learning and development. We are always looking for game changers wanting to make an incredible impact within a purpose driven environment.
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