Jobs at Guideline Group

Lead the company-wide QA function, define QA methodologies and best practices, design and maintain automated test frameworks, increase automation coverage, collaborate with Product and Dev teams, ensure release readiness, and introduce AI-driven QA improvements.

Maintain and own the CRM and sales data; produce reports and performance analyses; track processes, manage leads, renewals and growth opportunities; provide ongoing operational support to the sales team and management.

Provide timely, professional support via phone, email, and chat; troubleshoot account issues; escalate complex cases; maintain accurate interaction records; collaborate with teams to improve customer experience.

Lead and build a Core Engineering team to solve system-level challenges, drive architecture (monolith→modular/services), perform hands-on development, improve scalability, performance, observability, and mentor engineers while enabling cross-team delivery and owning major refactors in production.

Define and execute product strategy for legal-tech fintech solutions. Lead cross-functional agile teams through discovery, design, development, and launch. Conduct market research, prioritize roadmap, ensure regulatory and data-privacy compliance, and embed AI/LLM features and automations to deliver customer value.

Lead end-to-end product initiatives for a fintech accounting platform, define API-based integrations, collaborate with engineering/design/data, drive data-informed decisions, run A/B tests, and build modular SaaS capabilities that solve accounting professionals' needs.

Provide customer onboarding and multi-channel product support, troubleshoot and resolve first- and second-level technical incidents, perform in-depth system troubleshooting, and escalate or collaborate with R&D to resolve system-level issues.

Design, implement, and maintain cloud infrastructure on AWS and Azure. Build CI/CD pipelines with Azure DevOps, manage IaC with Terraform/Terragrunt, containerize with Docker, administer Windows/Linux servers, implement monitoring with Grafana, automate tasks with PowerShell/Bash/Python, and troubleshoot production systems.

Own customer-facing AI and CRM solutions, translate business needs into AI agents and automated workflows, lead implementations, coordinate with development teams, and improve internal processes using AI while managing customer relationships.