Jobs at Guideline Group

Design, build, test, and maintain front-end and back-end features. Write clean, reusable code, troubleshoot and debug, improve performance and scalability, participate in code reviews, and follow Agile/Lean development practices.

Design, implement, and maintain cloud infrastructure on AWS and Azure. Build CI/CD pipelines with Azure DevOps, manage IaC with Terraform/Terragrunt, containerize with Docker, administer Windows/Linux servers, implement monitoring with Grafana, automate tasks with PowerShell/Bash/Python, and troubleshoot production systems.

Define and execute product strategy and roadmap for legal-tech fintech solutions. Lead cross-functional agile teams through discovery, design, development, and launch. Conduct market research, ensure legal and privacy compliance, apply AI/LLM capabilities and automation to product features, and use AI tools in PM workflows.

Lead the company-wide QA function, define QA methodologies and best practices, design and maintain automated test frameworks, increase automation coverage, collaborate with Product and Dev teams, ensure release readiness, and introduce AI-driven QA improvements.

Provide timely, professional support via phone, email, and chat; troubleshoot account issues; escalate complex cases; maintain accurate interaction records; collaborate with teams to improve customer experience.

Provide customer onboarding and multi-channel product support, troubleshoot and resolve first- and second-level technical incidents, perform in-depth system troubleshooting, and escalate or collaborate with R&D to resolve system-level issues.

Own customer-facing AI and CRM solutions, translate business needs into AI agents and automated workflows, lead implementations, coordinate with development teams, and improve internal processes using AI while managing customer relationships.

Design, develop, and maintain automated test scripts and frameworks. Define test strategies, implement automation, collaborate with cross-functional teams, and improve QA processes to ensure software quality and reliability.