At DevSavant, we are a trusted technology partner specializing in Software Development, Data Engineering, AI/Machine Learning, Cloud Solutions, Automation Testing, and UI/UX Design. We deliver innovative, high-quality solutions with a focus on excellence and results. Our people are at the heart of everything we do, fostering a culture of growth and well-being. Join us and thrive in a supportive, success-driven environment.
Responsibilities
Customer Support:
Provide first-level support to customers by troubleshooting and resolving issues related to the software.
Deliver timely and accurate responses through a ticketing system, ensuring all issues are logged, prioritized, and resolved efficiently. Follow up with customers to ensure the resolution meets their satisfaction.
Guide customers through platform features, helping them get the most out of the client's tools.
Communicate clearly and professionally, maintaining a positive customer experience.
Product Expertise:
Become an expert on client's features and functionality to provide informed assistance. Stay up to date with product updates and new features to offer accurate support and information.
Troubleshoot technical issues, escalating to the appropriate team when necessary.
Collaboration:
Work closely with the product and engineering teams to communicate customer feedback and ensure improvements align with user needs.
Share insights and common issues with the team to improve the product and support resources.
Continuous Improvement:
Identify common customer pain points and suggest solutions to improve the user experience.
Contribute to the creation and maintenance of customer support materials, FAQs, and troubleshooting guides.
Requirements
2+ years of experience in a customer support role, preferably within SaaS or technology-related industries.
Experience with ticketing systems (e.g., Zendesk, HubSpot, Freshdesk) is preferred.
Familiarity with practice management software or accounting-related tools is a plus.
Strong understanding of cloud-based platforms and SaaS tools. Ability to quickly learn new software and troubleshoot user issues.
Excellent verbal and written communication skills, with the ability to simplify complex issues for non-technical users.
A customer-centric approach, always aiming to solve problems while ensuring a positive user experience.
Strong critical thinking and problem-solving skills. Ability to manage multiple issues and prioritize effectively in a fast-paced environment.
Ability to work independently but also collaborate effectively with cross-functional teams to resolve issues and improve the product.
English Level: C1
A high school diploma or equivalent is required; a college degree is a plus.
Skills Required
- 2+ years of experience in a customer support role
- Experience with ticketing systems such as Zendesk, HubSpot, Freshdesk
- Strong understanding of cloud-based platforms and SaaS tools
- Excellent verbal and written communication skills
- A high school diploma or equivalent
What We Do
DevSavant provides comprehensive technology solutions to Savant Growth's portfolio companies. Our data scientists and developers are experts in the fields of data analytics, software development, and AI. DevSavant’s engineers work across the spectrum of full-stack technology solutions for the B2B SaaS industry, helping you growing company tackle its toughest challenges and giving you the freedom to focus on what matters most, the future of your business
