Jobs at DevSavant

Serve as a trusted technical advisor managing a portfolio of complex, high-ACV enterprise accounts. Lead onboarding, executive business reviews, expansion and renewal strategy, troubleshoot integrations, coordinate cross-functional delivery, mentor junior CSMs, and drive retention and growth through strategic, value-driven engagement.

Lead a small engineering team building a real-time, map-based emergency response platform. Own backend API architecture and frontend integration with React, drive serverless architecture decisions on AWS (Lambda, SQS, S3), translate product requirements into tickets, maintain CI/CD with GitHub Actions, and provide hands-on technical management for ~3 engineers.

Lead content strategy and execution across social (organic and paid), newsletter, and blog. Manage editorial calendar, coordinate cross-functional stakeholders, produce on-brand creative and short-form social video, optimize distribution and performance, and oversee external vendors.

The Customer Success Manager will manage a portfolio of clients, ensuring customer satisfaction, driving renewals and upsell opportunities, and collaborating with various teams to optimize client experiences.

Lead LATAM customer onboarding and success for a SaaS loyalty platform: manage implementations, drive ROI and retention, run business reviews, identify churn and upsell opportunities, provide light-touch support and documentation, and relay customer feedback to Product, Marketing, and Engineering.

Lead APAC customer success by onboarding and managing major accounts, demonstrating ROI, reducing churn, driving renewals and upsells, coordinating cross-functional teams, gathering client feedback, and improving processes to scale success across the region.

Administer and optimize the Salesforce Sales Cloud: configure objects, security, automations (Flows), reports/dashboards, data imports and deduplication, manage users and permissions, troubleshoot and support end users, collaborate with business teams for requirements, and document configurations and release/change management activities.

Own the reliability, release, and customer-facing correctness of core data products. Manage end-to-end product releases, build proactive data quality monitoring, perform root-cause analyses, respond to data incidents, coordinate fixes with Engineering and Data Science, run QA tests and Looker/BI releases, investigate discrepancies versus customer first-party data, and partner with Commercial to design customer-facing data solutions.

Lead and scale the AI Center of Excellence: run the CoE operating model and portal, manage use-case pipeline, deliver training and hackathon playbooks, build and deploy automations/agents, partner with DataOps for complex builds, govern AI assets in GitHub, track AI maturity metrics, and drive change management and internal communications to increase adoption and ROI.

Own end-to-end architecture and technical direction for a production AI agent platform: build agent runtime, cloud infrastructure, eval harness, deployment/monitoring/recovery, and lead engineering, mentorship, and client-facing direction.

The Customer Success Manager will drive customer adoption, manage contracts, provide technical support, gather feedback, and identify advocacy opportunities to ensure client satisfaction and contract renewals.

Lead solution architecture and design for scalable Salesforce implementations across multiple clients. Develop advanced Apex and LWC solutions, build data models, design Flows, and implement REST/SOAP integrations. Ensure performance, governance, and compliance with Salesforce limits. Mentor junior developers, lead client technical discussions in English, and manage multiple concurrent projects in consulting environments.

The Data Services Analyst will ensure timely delivery of data and custom reports, collaborating with teams to create data solutions and support strategic decisions.

Serve as primary IT resource managing day-to-day operations: provide remote end-user support, administer Microsoft 365/Azure AD/Intune, manage DNS and domains, handle endpoint/device lifecycle, provision/offboard users, manage SaaS licenses and vendors, enforce security controls (MFA, conditional access, email security), monitor systems, and maintain IT documentation and continuity plans.