Jobs at DevSavant

Provides advanced technical support for SaaS customers, troubleshooting APIs, backend systems, integrations, JavaScript workflows, and application issues. Owns escalated cases, validates product bugs, leads incident response, performs root cause analysis, collaborates with Engineering, maintains documentation, manages ticket queues, writes support scripts, and develops training content.

Administer and optimize the Salesforce Sales Cloud: configure objects, security, automations (Flows), reports/dashboards, data imports and deduplication, manage users and permissions, troubleshoot and support end users, collaborate with business teams for requirements, and document configurations and release/change management activities.

Own the reliability, release, and customer-facing correctness of core data products. Manage end-to-end product releases, build proactive data quality monitoring, perform root-cause analyses, respond to data incidents, coordinate fixes with Engineering and Data Science, run QA tests and Looker/BI releases, investigate discrepancies versus customer first-party data, and partner with Commercial to design customer-facing data solutions.

Design, build, and maintain scalable data pipelines and architectures; ensure data quality and reliability; enable self-service analytics; collaborate with Data Science, Data Ops, and product teams; troubleshoot and optimize data systems; document and improve data workflows and infrastructure.

Build and productionize ML and generative models (including LLM-powered pipelines and agents), process large-scale messy datasets, develop reusable Python data science libraries, design evals and observability, debug distributed systems, and collaborate with cross-functional stakeholders to deliver production-grade data products.

Design and deliver scalable, well-architected web applications using Spec Driven Development. Drive automation and AI-enabled tooling to reduce manual toil, ensure security and performance, collaborate cross-functionally, perform rigorous peer reviews, and maintain platform reliability while continuously improving team capabilities.

Lead end-to-end mobile product design, set mobile strategy, mentor designers, run user research, create wireframes/prototypes/high-fidelity designs, collaborate with PMs and engineers, and contribute to the design system to deliver consistent, accessible iOS and Android experiences.

Provide remote and in-person technical support for Apple devices, troubleshoot hardware/software/network issues, manage devices via Jamf Pro, maintain asset inventory, create knowledge base articles, handle ticketing, assist with workstation deployment, and deliver excellent customer service.

Deliver standard and custom datasets and reports by extracting and validating data via SQL, BI tools, and proprietary platforms. Partner with Insight Analysts, Client Services, Sales, and Marketing to clarify requirements, review teammates' SQL, use generative AI tools to accelerate data delivery, and ensure high data quality for internal and external stakeholders.

Serve as a trusted technical advisor managing a portfolio of complex, high-ACV enterprise accounts. Lead onboarding, executive business reviews, expansion and renewal strategy, troubleshoot integrations, coordinate cross-functional delivery, mentor junior CSMs, and drive retention and growth through strategic, value-driven engagement.

Lead LATAM customer onboarding and success for a SaaS loyalty platform: manage implementations, drive ROI and retention, run business reviews, identify churn and upsell opportunities, provide light-touch support and documentation, and relay customer feedback to Product, Marketing, and Engineering.