As part of our continued growth, Neo Group is recruiting on behalf of one of our local partners, leveraging our network of 1,400 talented professionals across 10+ countries. Together, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace.
We are on the lookout for a Customer Support Specialist to join our Customer Support Department.
Responsibilities:
- Respond promptly and accurately to customer inquiries via chat, email, and phone calls.
- Resolve customer issues and effectively handle disputes to ensure customer satisfaction.
- Maintain professional and courteous communication with customers in line with our service standards.
- Keep detailed and accurate records of customer interactions and transactions.
- Identify opportunities for process improvement and provide feedback to management.
Requirements
- Conversational English level of B1 (Intermediate) or higher.
- Previous experience in customer support or a similar role is a plus.
- Patience, empathy, and a strong customer-oriented mindset, along with solid problem-solving and conflict-resolution skills.
- Confident computer user.
- Ability to multitask and work efficiently in a fast-paced environment.
Benefits
- Enjoy 5 health days to focus on your well-being.
- Take advantage of 25 paid calendar vacation days to explore, relax, and unwind.
- Get a $30 net per month sports compensation to stay active and healthy.
- Benefit from top-notch medical insurance for peace of mind.
- Indulge in a variety of snacks available in the office.
- Join us for exciting corporate events that foster team spirit and fun!
Top Skills
What We Do
Neo Group encompasses a portfolio of companies offering B2B services in marketing, technology, data analysis, customer support, HR, and compliance. Headquartered in Malta, our teams are strategically located across Europe, Southeast Asia, and Africa. Our mission at Neo Group is straightforward: to drive profitability and expansion in every market we enter. Yet, beyond financial goals, we prioritize creating an environment where individuals thrive. We aim to expand our presence globally while empowering our team members to reach their fullest potential.
