As part of our continued growth, Neo Group is recruiting on behalf of one of our local partners, leveraging our network of 1,400 talented professionals across 10+ countries. Together, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace.
We are on the lookout for a VIP Training Specialist to join our VIP Department.
Responsibilities:
- Create engaging and interactive training modules covering our full VIP offering, client engagement strategies, conflict resolution, product knowledge (e.g., games, promotions, and loyalty programs), effective use of tools etc.
- Conduct training sessions (in-person or virtual) for new hires and existing VIP staff, using a variety of methods such as workshops, role-playing, and e-learning platforms.
- Provide one-on-one coaching and feedback to VIP team members to improve their communication, upselling, and relationship-building skills with high-value clients.
- Ensure all training materials adhere to the regulations, data protection laws (e.g., GDPR).
- Collaborate with VIP managers to identify skill gaps and training needs, customising programs to address specific challenges.
- Track training effectiveness through KPIs such as customer satisfaction scores, client retention rates, and staff performance metrics, adjusting programs as needed.
- Stay informed on competitor offerings, and VIP service innovations to keep training content relevant and competitive.
- Maintain accurate records of training sessions, attendance, and certifications, ensuring alignment with company and regulatory standards.
Requirements
- Strong communication and organisational skills.
- Experience as a trainer/teacher preferred.
- Native Russian speaker.
- English level: (B2) — sufficient to provide training sessions and workshops remotely.
Benefits
- Remote work opportunity;
- Flexible working schedule;
- Interesting product;
- Learning opportunities;
- Career growth prospects.
Top Skills
What We Do
Neo Group encompasses a portfolio of companies offering B2B services in marketing, technology, data analysis, customer support, HR, and compliance. Headquartered in Malta, our teams are strategically located across Europe, Southeast Asia, and Africa. Our mission at Neo Group is straightforward: to drive profitability and expansion in every market we enter. Yet, beyond financial goals, we prioritize creating an environment where individuals thrive. We aim to expand our presence globally while empowering our team members to reach their fullest potential.
