At Similarweb, we're revolutionizing how businesses engage with the digital world by showing them everything that’s happening online. Our platform is used by over 4,300 customers globally – including Google, eBay, and Adidas – helping them make smarter, data-driven decisions that drive digital success.
In 2021, we went public on the New York Stock Exchange, and we haven’t stopped growing since! 🚀
We’re looking for a Customer Support Specialist to join our Tier 1 support team in Prague. You’ll work becoming a go-to product expert, resolving customer inquiries, and making sure our users have the best experience possible. If you’re service-oriented, tech-curious, and love working face-to-face with a vibrant team – this one’s for you!
📌 Please note: This role includes supporting our US-based customers, so you’ll be working an afternoon shift (2–10pm) 2–3 times per week to ensure coverage across time zones.
What you’ll be doing:
✅ Deliver amazing support – Respond to customer questions with accurate, helpful answers (mainly via email).
✅ Become a product expert – Learn our platform inside out so you can confidently support our users.
✅ Investigate & escalate – Identify bugs or technical issues and pass them to our Tier 2 team when needed.
✅ Collaborate – Work with Product, Sales, and other teams to ensure customers are always in good hands.
✅ Suggest improvements – Share product feedback that could enhance the user experience.
✅ Keep things moving – Manage multiple requests, maintain high response rates, and meet service KPIs.
You’ll thrive in this role if you:
✔ Communicate clearly and confidently in English – both written and spoken.
✔ Are tech-savvy and quick to pick up new software tools.
✔ Love solving problems and thinking critically.
✔ Are organized, proactive, and can manage your time well.
✔ Enjoy working on-site and being part of a collaborative team.
✔ Have a customer-first mindset and love helping people succeed.
✔ Are comfortable working afternoon shifts (2–10pm) several times per week to support US-based customers.
Why you’ll love being a Similarwebber:
💻 Inspiring product – Work with a platform that’s as powerful as it is loved by users and employees alike.
🏢 Fantastic workspace – Join us in our brand-new Prague office (DOCK IN, Prague 8) with ergonomic setups, snacks, fruits 🍎, and space for both focus and fun.🎉 Culture & community – Enjoy regular team events, happy hours, lunches, and more.
🌴 Work-life balance – 5 weeks of vacation, birthday day off, 3 sick days, meal vouchers, and Multisport card.
💻 Tech gear – Work with the latest hardware, including a MacBook Pro M3.
📈 Equity – Get a stake in our success with NYSE-traded stock options.
🚀 Career development – Whether you want to grow within support or pivot into another department, we’ll help you get there.
🌍 Inclusive culture – We celebrate diversity and encourage everyone to bring their authentic selves to work.
Ready to make an impact?
If you’re passionate about supporting users, solving problems, and building your career in a fast-paced tech company, we’d love to hear from you.
📧 Apply now and help us shape the future of digital intelligence at Similarweb!
We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available here.
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What We Do
Digital is now the most important driver of growth and profitability for just about every business. Similarweb is a platform that gives our customers a true 360 degree view of all digital activity across customers, prospects, partners, and competition. The resulting insights give our customers — who are some of the world’s biggest brands — a digital edge that helps them beat their competition and win their markets.
