JetBrains is a well-known international software development company. Ever since we started, back in 2000, we’ve strived to make the strongest, most effective developer tools on earth. Our products are used by more than 11 million users worldwide, and 88 Fortune Global 100 companies are our customers.
While we’re best known in the developer community, JetBrains is home to 2,500+ internationally minded professionals working from offices across Europe, the US, the Middle East, and Asia. If you’re passionate about meaningful work, tangible impact, and a collaborative culture that favors continuous improvement, you’ll find your place here.
Caring for our customers is deeply important to us, which is why we are now looking for a new Customer Sales Support Specialist to join our friendly international team in Prague.
As part of our team, you will:
- Respond to incoming email inquiries from new and prospective customers.
- Assist both individuals and business clients.
- Distribute incoming requests to the appropriate sales, technical, and marketing teams.
- Process online quote requests.
- Support customers with subscription renewals, purchases, and licensing questions.
- Handle inbound calls in a professional and helpful manner.
- Maintain an up-to-date knowledge base of our product offerings, pricing, and ongoing promotions.
- Proven experience in sales support and customer service.
- An excellent command of English (both written and spoken).
- Outstanding communication skills and a friendly, customer-focused attitude.
- The ability to learn various internal tools and systems quickly.
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We are an equal opportunity employer
We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.
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Skills Required
- Proven experience in sales support and customer service
- Excellent command of English (both written and spoken)
- Outstanding communication skills and a friendly, customer-focused attitude
- Ability to learn various internal tools and systems quickly
JetBrains Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JetBrains and has not been reviewed or approved by JetBrains.
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Fair & Transparent Compensation — Fair & Transparent Compensation: Pay is considered market-competitive for many product and engineering roles in key locations, with published salary ranges on some postings aiding expectation-setting. Feedback suggests total compensation feels fair relative to local markets even if packages are positioned as “competitive but not top‑of‑big‑tech”.
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Flexible Benefits — Flexible Benefits: Work setup includes hybrid/remote options and flexible hours across many locations. The ability to work abroad for part of the year adds practical flexibility to where work gets done.
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Leave & Time Off Breadth — Leave & Time Off Breadth: Time off includes additional vacation days beyond local minimums in many countries. U.S. materials also highlight PTO, sick leave, and holidays, underscoring breadth beyond statutory baselines.
JetBrains Insights
What We Do
JetBrains creates intelligent software development tools consistently used and trusted by 11.4 million professionals and 88 Fortune Global Top 100 companies. Our lineup of more than 30 products includes IDEs for most programming languages and technologies, such as IntelliJ IDEA, PyCharm, and others, as well as products for team collaboration, like YouTrack and TeamCity. JetBrains is also known for creating the Kotlin programming language, a cross-platform language used by more than 5 million developers worldwide yearly and recommended by Google as the preferred language for Android development. The company is headquartered in Prague, Czech Republic, and has offices around the world. JetBrains IDEs * IntelliJ IDEA (Java and Kotlin Developers) * PyCharm (Python developers) * PhpStorm (PHP developers) * GoLand (Go developers) * Rider (.NET developers) * CLion (C and C++ developers) * Rust Rover (Rust developers) * WebStorm (JavaScript & TypesScript developers) * RubyMine (Ruby and Rails developers) * DataGrip (Tool for multiple databases) * ReSharper (Extension for Visual Studio) * Fleet (Multilingual IDE and code editor) * Aqua (IDE for test automation engineers) .NET & Visual Studio: * Rider (IDE for .NET developers) * ReSharper (Extension for Visual Studio) * ReSharper C++ (Visual Studio Extension for C++ developers) * dotCover (.NET Unit Test Runner and Code Coverage Tool) * dotMemory (.NET Memory Profiler) * dotTrace (.NET Performance Profiler) * dotPeek (.NET decompiler and assembly browser) Team Tools: * TeamCity (Powerful CI out of the box) * YouTrack (Project management for all your teams) * Space (Intelligent code collaboration platform) * Datalore (Collaborative data science platform) * Qodana (Code quality platform for teams) Programming Languages: * Kotlin (Programming Language for the JVM and Android) * MPS (Create Your Own Domain-Specific Language) Education: * JetBrains Academy (Learn and Teach Computer Science) Profile by JetBrains s.r.o.
