Customer Support Specialist
Position Overview
uShip is seeking an upbeat and driven individual to join the Customer Support team as a full time Customer Support Specialist. This individual will work directly with the Customer Operations department to enhance all areas of customer support and involvement. Our goals are to try to end each interaction with a happy customer, to help our Product and User Experience teams create and enhance features that work for our customers, and to serve as the Voice of uShip. We’re collaborative and supportive, and we don’t use scripts to communicate with our customers.
Job Responsibilities include, but not limited to:
- Work with the Customer Support team on inbound communication (calls and emails) with shipping customers and service providers
- Inform and educate customers on our products and services
- Troubleshoot and resolve account or website problems
- Provide resources and guide customers through resolution of disputes or issues
- Serve as a mediator between shipping customers and service providers
- Consistently deliver a positive customer support experience to every customer who reaches out to us
Skills Required
- Strong written and oral communication skills
- Ability to pay high attention to detail
- Quick learner who adapts well to change in a fast paced environment
- Team player, focused on the greater good and eager to pitch in to help when needed
- Brings a high level of energy and interest to customer inquiries and remains calm and respectful, especially in stressful situations
- Ability to understand and respond to customers’ needs in a timely manner via email and phone
- Strong in multi-tasking and prioritizing work without becoming overwhelmed or confused
- Excellent problem solving skills, ability to find creative solutions outside of the box
- Eager to work in a dynamic, entrepreneurial environment, often with minimal supervision
- Internet savvy and well versed in using transaction based internet sites
- Microsoft office and Google Apps proficiency
Preferred Skills
- Bilingual in Spanish highly preferred
- Customer service and inbound call experience in a related industry
Location: Austin, TX hybrid preferred, but open to fully remote
Salary: $25/hr + full benefits (paid insurance, paid time off, 401k matching, etc.)
Skills Required
- Strong written and oral communication skills
- High attention to detail
- Quick learner who adapts well to change in a fast paced environment
- Team player, willing to pitch in to help when needed
- Remain calm and respectful in stressful situations
- Respond to customers' needs in a timely manner via email and phone
- Strong multi-tasking and prioritization skills
- Excellent problem solving and creative solution skills
- Able to work in a dynamic, entrepreneurial environment with minimal supervision
- Internet savvy and experienced using transaction-based websites
- Proficiency with Microsoft Office and Google Apps
- Bilingual in Spanish
- Customer service and inbound call experience in a related industry
What We Do
uShip.com is the world’s largest and most trusted transportation marketplace primarily serving the freight, household goods and vehicle shipping markets. Consumers and businesses can compare and book upfront quotes, name their own price or receive auction style bids from over 225,000 customer-reviewed Transportation Service Providers, ranging from independent owner-operators to the largest freight carriers and brokers. Launched in 2004, Austin-based uShip operates globally with localized sites in the U.S., Canada, UK, Germany, France, Spain, The Netherlands, Austria, the European Union, Central and South America
