Bilingual Customer Support Specialist
Pay from $26 to $30 per hour with significant growth and earning potential!
Texas Branch - Irving, TX
Fast, friendly and customer focused. As a Uline Bilingual Customer Support Specialist, you’ll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success.
Full-Time Hours: Training Shift is Monday - Friday, 8:30 AM to 5 PM - after training, your shift will be Monday - Friday, various shifts available.
Why Customer Service at Uline?
Learn: In-depth training helps you sharpen communication and problem-solving skills.
Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career.
Connect: Build strong relationships in our collaborative in-person setting with regular team events.
Position Responsibilities
Process customer orders, make product recommendations and handle account inquiries using world-class technology.
Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
Build business relationships with customers over phone, email and chat.
Understand customer needs and recommend Uline's best solutions.
Help customers navigate Uline's website and online ordering.
Minimum Requirements
High school diploma or equivalent. Bachelor's degree preferred.
Excellent problem-solving, listening and communication skills.
Prior customer service experience is a plus, but if you are eager to learn, we will train you!
Bilingual (English / Spanish) - fluent in both verbal and written forms.
Benefits
Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks
Best-in-class, clean, modern facilities.
First-class fitness center and beautifully maintained walking paths.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.
EEO/AA Employer/Vet/Disabled
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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!
Skills Required
- High school diploma or equivalent
- Bachelor's degree
- Fluent bilingual English/Spanish (verbal and written)
- Excellent problem-solving, listening and communication skills
- Prior customer service experience
- On-site full-time availability in Irving, TX including training (Mon-Fri, 8:30 AM-5 PM training)
- Successful completion of pre-employment hair follicle drug screening
Uline Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Uline and has not been reviewed or approved by Uline.
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Strong & Reliable Incentives — Annual bonuses and profit sharing are consistently highlighted as meaningful parts of total compensation. These incentives are described as a major plus that materially boosts overall pay for many roles.
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Retirement Support — A 401(k) match with immediate vesting at a strong level is repeatedly described as part of the package. This feature is portrayed as a standout financial benefit supporting long‑term savings.
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Healthcare Strength — Healthcare is characterized as complete and highly competitive, complemented by FSA options and an EAP. Employee‑only medical coverage is often described as strong.
Uline Insights
What We Do
Uline is North America's leading distributor of shipping, packaging and industrial supplies. Our family-owned company is committed to providing businesses with the highest quality, in-stock products and an exceptional customer experience. Uline’s dedicated team of employees make this possible, working together to ensure fast, reliable delivery and legendary customer service
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