Neo Group is a Malta-based startup offering B2B services in Marketing, Tech, Data Analytics, Customer Support, HR, and Compliance. Established in 2024, it is built on over 15 years of veteran experience in the iGaming industry. Despite our startup spirit, our team brings a wealth of expertise gained through years of collaboration with industry leaders. With a network of 1,400 talented professionals across 10+ countries, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace.
Role Overview:
- Respond to customer inquiries and provide prompt and accurate assistance in Portuguese through calls, chats & emails.
- Handle customer complaints and resolve issues effectively.
- Ensure customer satisfaction through professional and courteous communication.
- Maintain detailed and accurate records of customer interactions and transactions.
- Identify opportunities for process improvements and provide feedback to management.
Requirements
- Fluent in both Portuguese and English.
- Previous experience in customer support or a similar role.
- Excellent communication skills, both written and verbal.
- Patient, empathetic, and customer-focused mindset.
- Strong problem-solving and conflict resolution skills.
- Confident PC user (aware of cookies/cashу and why/when should clean them).
- Having an experience with crypto is huge plus.
- Ability to multitask and work efficiently in a fast-paced environment.
- Ability to work in shifts - Morning, Afternoon, Night. Ability to work 5 days a week(including weekends).
The duties and responsibilities described in this job description are not a comprehensive list and as such additional tasks may be assigned to the employee from time to time; The scope of the job may also be subject to change as necessitated by business demand.
Benefits
Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 10 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you. Explore Neo Group Further:
For more details about life and careers at Neo Group, visit our Career Website connect with us on Instagram, and engage with us on LinkedIn.
Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!
Neo Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Neo Group and has not been reviewed or approved by Neo Group.
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Wellbeing & Lifestyle Benefits — Feedback suggests on-site meals, gym access, and wellness activities (e.g., Zumba/Padel), plus occasional stipends/refunds and frequent social events enhance day-to-day experience. Office amenities in Malta (e.g., complimentary breakfast and lunch, yoga, wellness refund) are particularly visible.
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Healthcare Strength — Job posts indicate comprehensive/private medical insurance is offered in several locations. Malta roles reference health insurance after probation, signaling baseline coverage even if timing varies.
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Leave & Time Off Breadth — Examples include 20–25 paid vacation days, an extra paid birthday day, and additional “health days” in some markets. These entitlements appear in role-specific ads, with counts differing by location.
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What We Do
Neo Group encompasses a portfolio of companies offering B2B services in marketing, technology, data analysis, customer support, HR, and compliance. Headquartered in Malta, our teams are strategically located across Europe, Southeast Asia, and Africa. Our mission at Neo Group is straightforward: to drive profitability and expansion in every market we enter. Yet, beyond financial goals, we prioritize creating an environment where individuals thrive. We aim to expand our presence globally while empowering our team members to reach their fullest potential.
