Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.
How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in
About the team:
As a Customer Support Specialist, you’ll work closely with our customers to identify, investigate, escalate and advise them on their questions and concerns. Day to day, your interactions with our customers directly impact their ability to run their teams efficiently. In doing so, you’re a key player in growing Aircall. You’ll work closely with our global support team to efficiently identify, solve, escalate and advise our customers on their questions and concerns.
The hours for this role are 9-6 pm cst.
Key Responsibilities:
- Impact: You’ll work closely with our customers to identify, investigate, escalate and advise them on their questions and concerns. Day to day, your interactions with our customers directly impact their ability to run their teams efficiently
- How to Succeed: You are curious and like to learn. You can work under pressure, manage your time well and know how to prioritize your workload. You’re not afraid to challenge yourself and are open to change. You’re eager to share feedback and ideas to help our team continually improve
Key Qualifications:
- Experience in a SaaS B2B customer support role is a plus
- Excellent written and verbal communication skills
- Technical aptitude
- Exhibit strong curiosity (to investigate issues) and empathy (to build positive customer experiences)
- Ability to multi-task across different tools and platforms
- Willingness to work with multiple teams in an international and multilingual remote/hybrid environment
We know that success comes from clever work and deserves recognition and reward.
We value people who are bold, ambitious, collaborative and customer-centric. We are a global community growing together.
If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!
Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds. Find our Candidate Privacy Notice Here.
Aircall Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Aircall and has not been reviewed or approved by Aircall.
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Healthcare Strength — Employer-paid core medical, dental, and vision coverage is emphasized, alongside mental health and wellness support. Coverage is described as starting quickly after hire and complemented by wellness reimbursements and related programs.
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Parental & Family Support — Generous parental leave for primary and secondary caregivers is highlighted, with added childcare reimbursements. Family-oriented benefits are positioned as part of a supportive culture.
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Leave & Time Off Breadth — Unlimited PTO, wellness days, and paid volunteer time are offered. Time-off policies are framed to encourage rest and work-life balance.
Aircall Insights
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What We Do
Aircall is the phone system for modern business. An entirely cloud-based voice platform that integrates seamlessly with popular productivity and helpdesk tools that workplaces are already using, Aircall was built to make phone support as easy to manage as any other business workflow—accessible, transparent, and collaborative.
Why Work With Us
At Aircall, we’re equally thrilled by our ambitious goals, and by the journey that will lead us there. Our culture is rooted in our mission: we believe that now more than ever, good communication has the ability to make a difference. We’re learning, trying, and improving every day.
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