Jobs at Aircall

Provides second-level technical support for Aircall’s communications platform. Investigates escalated issues involving APIs, webhooks, CRM integrations, telephony, messaging, analytics, authentication, and AI features. Leads customer troubleshooting sessions, analyzes logs and payloads, collaborates with Product, Engineering, partners, and telecom providers, and documents recurring solutions. Also trains frontline support teams and improves troubleshooting processes and knowledge resources.

Develop and maintain scalable frontend and backend features for Aircall’s messaging platform using React, TypeScript, Node.js, and AWS. Collaborate with engineering, product, design, and QA teams; write tests, deploy and monitor production systems, troubleshoot issues, participate in code reviews, improve development tooling, and contribute to technical architecture and product decisions.

Leads a regional Customer Engineering team supporting SaaS onboarding, activation, adoption, renewals, and AI enablement. Manages hiring, coaching, performance, partner delivery, technical execution, customer health, escalations, scaled education, and cross-functional collaboration. Uses operational metrics and customer health signals to improve delivery quality, retention, and capacity while applying global playbooks locally.

Manage a portfolio of digital-touch customers, driving product adoption, value realization, retention, expansion, and advocacy. Monitor customer health, utilization, satisfaction, churn, and growth metrics through data and dashboards. Guide customers through self-service journeys, deliver webinars and educational content, identify upsell opportunities, provide feedback on automations, and collaborate with marketing and internal stakeholders. The role requires strong French and English communication skills and prior sales or customer success experience.

Own product marketing for Aircall’s AI Voice Agents, including positioning, ICP definition, messaging, thought leadership, roadmap collaboration, customer research, competitive analysis, launches, and GTM campaigns. Translate technical AI product capabilities into clear market narratives, influence senior leadership, align Product, Engineering, Sales, and Marketing, and drive market awareness and net-new pipeline generation.

Provide frontline B2B SaaS customer support by identifying, troubleshooting, escalating, and resolving technical issues. Educate customers on product features, recommend solutions, and advocate for customer satisfaction. Collaborate with global and internal teams while managing multiple communication channels and using AI tools to improve efficiency. The role requires strong communication, empathy, technical aptitude, prioritization, and fluency in English and French.

Manage the full sales cycle for small business prospects, from qualified lead and outbound pipeline generation through product demonstrations, proof of concept, negotiation, and closing. Partner with sales development representatives, articulate Aircall’s value proposition, manage complex stakeholder sales cycles, forecast revenue, and achieve quotas. Requires fluent German, professional English, proven new-business sales success, and strong prospecting, organizational, and ownership skills.

Manage day-to-day federal, state, international, and indirect tax operations. Prepare and review tax returns, support tax provision and basis schedules, monitor tax law, manage audits and notices, oversee sales and use tax compliance, and support VAT, GST, nexus, and cross-border matters. Coordinate outside tax advisors, maintain compliance calendars, advise internal stakeholders, and improve tax processes.

Set company-wide technical strategy for Aircall’s programmable communications platform. Define and drive architecture, solve complex distributed-systems challenges, lead reliability and disaster-recovery strategy, establish security and DevOps standards, guide AI architecture decisions, and oversee technical decision processes. The role requires hands-on engagement with code, designs, production systems, and incidents while mentoring engineers and influencing teams without direct reports.

Serve as the technical partner for strategic accounts, leading AI use-case discovery, solution design, integrations, agent configuration, and cross-functional deployments. Build customer relationships, deliver initial workflows, expand adoption, track business outcomes, and contribute to revenue growth. Configure low-code and CRM automations, manage technical roadmaps, create reusable frameworks, collaborate with Product and Engineering, and enable internal teams and partners.

Build production-grade AI tools and internal systems that accelerate engineering productivity. Identify workflow friction, develop AI assistants and developer tooling, integrate systems across GitLab, Jira, CI/CD, Slack, and observability platforms, and operate orchestration layers such as MCP servers. Own solutions from discovery through measurement and iteration, driving adoption and measurable improvements in engineering efficiency, delivery, quality, and time savings.

Leads a regional Customer Engineering team delivering SaaS onboarding, technical configuration, activation, adoption, and renewal support. Responsibilities include coaching engineers, managing implementation projects, overseeing delivery partners, driving AI adoption, monitoring customer health and retention, leading scaled education, handling escalations, applying global playbooks, and collaborating across Sales, Customer Success, Support, Product, and Enablement.

Own technical strategy and long-term AI adoption for strategic enterprise accounts. Lead discovery, solution design, integrations, AI Agent configuration, cross-functional deployments, and expansion roadmaps. Partner with Key Account Managers to drive use-case adoption, pipeline, and revenue while advising senior customer stakeholders. Build reusable frameworks, mentor engineers, collaborate with Product and Engineering, and translate customer insights into roadmap improvements.

Leads customer discovery, designs and deploys low-code AI Agent integrations, configures prompts and workflows, and manages cross-functional implementations. The role also develops reusable frameworks, trains teams and partners, supports product roadmap feedback, drives AI adoption campaigns, and owns regional revenue targets. It combines technical consulting, solutions delivery, project leadership, AI enablement, and go-to-market product ownership.

Own a portfolio of SaaS customers, driving renewals, expansions, churn mitigation, adoption, and net revenue retention. Build multi-level stakeholder relationships, prospect within existing accounts, negotiate commercial agreements, manage pipeline and forecasting, and identify new use cases and product opportunities. Partner cross-functionally with engineering, product, and support teams while representing customer needs and strengthening regional growth strategy.

Support Aircall’s global long-tail customers by handling tickets, inbound calls, customer requests, and escalations. Identify cross-sell, upsell, and retention opportunities while nurturing customer accounts. Collaborate with Customer Success and other teams to resolve issues, improve processes, and evaluate AI-enabled optimization opportunities. The six-month internship requires fluent English and French, strong communication skills, customer focus, multitasking ability, and current Master’s-level study.

Leads strategic technology partnerships in the Americas, global technology business development, and Aircall’s tech reseller program. Owns platform relationships, revenue attachment, partner identification, activation, commercial lifecycle management, and reseller growth. Collaborates with international teams, regional leadership, marketing, and product to align technical integrations with commercial outcomes. Uses partner performance data, pipeline metrics, AI tools, and ecosystem insights to prioritize initiatives and influence senior external stakeholders.

Six-month sales internship supporting the Iberia market from the Paris office. Responsibilities include managing qualified prospects through closing, participating in sales calls, managing customer trials, negotiating offers, articulating the SaaS value proposition, and collaborating with marketing and customer success. Candidates must be pursuing a business-related degree, speak flawless Spanish and fluent English, communicate persuasively, and demonstrate motivation and a strong work ethic.

Own a portfolio of SaaS customers in the DACH market, driving renewals, expansion, churn mitigation, adoption, and net revenue retention. Build relationships with stakeholders from users to executives, lead commercial negotiations, identify growth opportunities, maintain accurate forecasts, and partner with Customer Engineering, Product, and Support. The role combines consultative account management, customer success, prospecting, and quota-carrying commercial responsibilities.

Design, build, test, deploy, and monitor AI-driven software modules and agentic AI systems. Develop scalable architectures, integrate LLMs, support RAG and vector-search solutions, and contribute to production reliability. Collaborate cross-functionally, mentor engineers, stay current with AI technologies, and participate in on-call support.