Summary
Our customer support team is looking for a new member (m/f/n) with good technical skills, professional communication style and active English to support our customers using ESET products and solutions. Build your professional know-how at ESET. For this position we welcome fresh graduates as well as candidates with similar experience willing to broaden their horizons.Job description
As customer support specialist (m/f/n) you will:
- Provide basic technical support to our customers and partners
- Manage incoming calls and emails in expected quality and quantity
- Solve basic customer issues
- Delegate more complex problems to teams responsible
- Cooperate with higher level customer support teams
What do we expect from you:
- High school or University degree
- Previous experience with customer support or assistance is a plus
- Have English on good spoken and written level (ideally B2)
- Proficient in Slovak language
- Be active OS Windows user
- Have focus on meeting goals
- Speak in a professional tone of voice
- Like to learn new things and be flexible in finding solutions
- Show ownership and sense of responsibility for your tasks
Basic wage component (gross): from 1250 Euro (fresh graduate)
- The final wage is adjusted based on the experience and seniority level.
- Financial bonus based on performance paid twice a year up to 10% from the base salary paid during the evaluation period (normally 6 months)
#LI-LV1 #LI-Hybrid #entrylevel
Benefits
Health & well-being- BenefitPlus
- Healthcare (check-ups/annual programs)
- Multisport card
- Travel card "električenka"
- Supplementary pension saving
- Sick days
- Marriage allowance
- Childbirth allowance
- Parental contribution
- ESET family events (Family day, St.Nicholas)
- Refreshments in the office (fruits, coffee, soft drinks)
- Let´s get together breakfast
- Activity room, quiet room
- ESET events (Žranica, Christmas party..), teambuildings
- Loyalty allowance
- Loyalty extra days off
- Loyalty cake
- Loyalty glass award
- Refer a friend
- Christmas presents
- Discounts from external providers
Primary location
BratislavaAdditional locations
Time type
Full timeSkills Required
- High school or University degree
- Previous experience with customer support or assistance
- Good spoken and written English (ideally B2)
- Proficient in Slovak language
- Active Windows OS user
- Focus on meeting goals
- Professional tone of voice in communication
- Willingness to learn and be flexible in finding solutions
- Ownership and sense of responsibility for tasks
ESET Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ESET and has not been reviewed or approved by ESET.
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Leave & Time Off Breadth — Time off is viewed as strong, with added days off and vacation/PTO described positively. Policies around PTO appear to contribute meaningfully to overall value.
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Parental & Family Support — Parental benefits are highlighted as supportive, with enhanced parental leave referenced in multiple regions. This area is frequently cited as a standout element of the package.
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Flexible Benefits — Flexible work options such as hybrid schedules and flexible hours are emphasized and appear to be widely appreciated. Work-from-home flexibility is repeatedly highlighted as a strength.
ESET Insights
What We Do
For more than 30 years we have been here helping to watch over and protect progress. Over a billion users worldwide rely upon ESET’s solutions to stay secure from increasingly sophisticated digital threats. ESET´s award-winning IT security software and services provide protection in over 200 countries and territories worldwide, with its software localized into more than 30 languages. Meanwhile, the world continues to move forward at pace. When ESET was founded, the Internet was in its infancy. Now technology is part of everything we do and is central to the continued advancements in our society. Most of the time technology does just what it is supposed to, but in order to ensure continued progress in the digital age we need someone to question what’s going on in the background. And that’s why we are here – to continue protecting technology from threats, enabling everyone to fully embrace it’s potential and rely on it. Put simply - when technology enables progress, ESET is here to protect it. ESET - Progress. Protected. Visit www.eset.com to learn more
