Join our team and support one of the world’s leading automotive brands! We are looking for dedicated and professional Customer Support Specialists with excellent communication skills in German and English.
Your Responsibilities:
- Handle incoming inquiries from customers in German via phone, email, and chat
- Provide accurate information and assistance related to automotive products and services
- Collaborate with internal teams to resolve complex customer issues
- Ensure a high level of customer satisfaction through timely and professional support
- Minimum C1 level of German (spoken and written)
- Strong command of English (B2 minimum)
- Previous experience in customer support or a service-oriented environment is a plus
- Flexibility to work in night shifts
- Strong communication, problem-solving, and interpersonal skills
- Opportunity to work with a globally recognized automotive brand
- Competitive salary package
- Modern office located in the heart of Belgrade – Knez Mihailova
- Friendly, multicultural team and supportive working environment
- Structured onboarding and ongoing training
Skills Required
- Minimum C1 level of German, spoken and written
- Minimum B2 level of English
- Flexibility to work night shifts
- Strong communication, problem-solving, and interpersonal skills
- Previous experience in customer support or a service-oriented environment
What We Do
Silver Bell Group is a nearshore business process outsourcing provider helping global companies streamline sales and customer experience. Founded in 2014, it builds dedicated teams in South and East Europe that operate as extensions of clients’ businesses. Its tailored services span customer engagement, sales, lead generation, technical support, finance and back-office operations, marketing, talent management, and customer acquisition and retention.
