The Role
Own the post-sale customer journey, including onboarding, software training, setup, follow-ups, issue resolution, and renewal support. Coordinate across sales, product, accounting, and leadership to resolve customer needs and improve workflows. Track customer success, identify process gaps, report performance, and ensure issues are followed through to completion. This is a fully remote role open to candidates in Latin America and Europe.
Summary Generated by Built In
About the Role
Requirements
Benefits
We're looking for someone to own the customer journey after the sale — onboarding, training, follow-ups, and making sure clients get real value from our software.
You'll work closely with sales, product, accounting, and leadership to build and run the processes that keep customers successful and renewing
What You'll Do- Direct the onboarding process for new customers — training, setup, early check-ins
- Run regular follow-ups to catch and solve problems before customers churn.
- Coordinate across teams when issues come up and make sure the right people are involved
- Build and improve workflows — not just follow a checklist, but make it better
- Follow through until issues are resolved and nothing falls through the cracks
- Report what's working, what's not, and what needs attention
Requirements
What you are
- You have experience coordinating people, processes, or projects across different teams
- You don't wait to be told what to do — you spot gaps, ask questions, and move things forward
- You naturally look for what's missing: the question nobody asked, the person who needs to be involved, or the issue that could become a bigger problem
- You're methodical, organized, and strong at following through
- You have excellent written and spoken English
- Your career shows stability and a genuine interest in this type of work
Benefits
We offer:
- Open to candidates in Latin America or Europe
- Salary: $2500–$3500 USD/month (based on experience)
- 100% Remote
Skills Required
- Experience coordinating people, processes, or projects across different teams
- Proactive problem-solving ability and initiative to identify gaps and move work forward
- Methodical, organized, and strong follow-through
- Excellent written and spoken English
- Stable career history and genuine interest in client success and process coordination
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The Company
What We Do
Smart Apartment Data is a provider of comprehensive multifamily apartment data, analytics, and market research designed to help industry professionals make informed business decisions.
