The Role
As a Customer Support Expert, you'll assist customers via email, chat, and phone, ensuring a smooth experience and providing appropriate insurance advice, while collaborating across teams to enhance customer satisfaction.
Summary Generated by Built In
Looking for a Role with Impact? Become a Customer Support Expert at Insify!
Entrepreneurs deserve better insurance. Fast, simple, fair—that’s what we deliver at Insify. While today’s businesses evolve at lightning speed, traditional insurers are stuck in the past. We’re here to change that. Our 100% digital platform helps entrepreneurs get the coverage they need in just two minutes. No paperwork, no endless calls—just seamless, smart insurance.
If you're ready to join a team that embodies grit, makes a meaningful impact, cares deeply for our customers, and embraces an entrepreneurial spirit, we invite you to apply and become part of our innovative journey at Insify.
Your Mission 🚀
As a Customer Support Expert, you'll be the voice of Insify, ensuring every customer gets a smooth, top-notch experience and appropriate advice on their insurance needs.
What you will do
- ✅ Assist customers via email, chat, and phone with clarity and empathy. You’ll go above and beyond to create “wow” moments for clients, tackling challenges with a solutions-first approach.
- ✅ Continuously improve the customer experience, collaborating across teams—your ideas will make a difference!
- ✅ Provide feedback to refine our products and processes, always keeping the customer at the centre.
- ✅ Grow and evolve with us
What you'll bring
- ✔ Fluency in French (written & spoken) — this is non-negotiable!
- ✔ Available full-time.
- ✔ Enthusiastic, motivated, and ready for challenges - you do not give up easily.
- ✔ Strong communicator with great attention to detail.
- ✔ Independent yet a team player—thriving in a small but dynamic team.
Bonus points if you:
- 🎯 Have experience in a regulated sector (insurance, banking, fintech) or customer support
- 🎯 Have worked in a startup before and love the fast-paced environment
Why Join Us?
💰 Competitive salary – because great talent deserves great pay - 38k to 45k.
🏡 Hybrid work – 2 days remote per week
🚆 Travel reimbursement – we’ve got your commute covered
🏖 25 vacation days – plus an extra day off on Christmas Eve (if it’s a weekday!)
🏋️♂️ 50 EUR/month well-being budget – for gym, UberEats, or whatever you like!
🎉 Epic team events – drinks, offsites, parties, merch, and more
💻 MacBook – because you need the best tools to shine
🚀 Career growth – leadership programs, coaching, and real impact!
Skills Required
- Fluency in French (written & spoken)
- Available full-time
- Strong communicator with great attention to detail
Am I A Good Fit?
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The Company
What We Do
Our mission is to enable freelancers and entrepreneurs to get the best insurance at the best price. Insurance that is fair, fast and flexible. And above all, insurance that is tailored to your needs. All at the touch of a button. Insify today serves thousands of customers across Europe. As we grow, we’ll continue disrupting and changing the market. Restoring trust by providing freelancers with insurance that can be relied on. Zero paperwork. No long contracts. Just super-fast, 100% online insurance, whenever and wherever they need it.
