Position Summary
The Customer Support Representative will serve as the first point of contact to customers and must be focused on providing an excellent customer experience at all times. In addition, this person must have confidence to make quick and accurate decisions, use independent judgment on unfamiliar customer needs, foster great customer relationships, and have the ability to determine when inquiries should be escalated.
Primary Responsibilities:
- Answer & assist incoming customer inquiries via phone, email, and Chat.
- Assist customers with purchases
- Keep updated on client's product and be able to answer questions for customers
- Help facilitate returns/exchanges
- Admin responsibilities
- Scheduling appointments
- Collaborate with management teams to stay updated on new products, services, and policies
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers, following the company's customer service policies
- Other duties as requested
Qualifications:
- Must be willing to work from 5 a.m. to 8 p.m. MST
- High School Graduate
- 2+ Years work experience in call center or CSR in office position
- Basic computer skills
- Excellent communication skills
- Must be at least 18 years of age
- Able to work well with other departments
- Engage customers professionally and friendly
- Excellent people skills/customer service
- Experience assisting customer via email, chat, and phone
- Adherence to daily/weekly/monthly KPI’s to achieve client satisfaction
- Ability to create excellent customer relationships
- Ability to multi-task
Similar Jobs
What We Do
Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us. Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients. Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well.
