Customer Support Representative

About SRS Acquiom 

SRS Acquiom is a leading disruptor in the financial services technology space with a long track record of consistent growth, profitability, and innovation. Since the Company was founded in 2007, we have had a tremendous impact on how Mergers and Acquisitions (M&A) and Loan Agency transactions are completed globally. Today, SRS Acquiom offers a comprehensive suite of services that include virtual data rooms, escrow, payment administration, shareholder representation, and administrative and collateral agent. This world-class platform has become the go-to solution for many of the world’s largest and most successful companies as they manage and simplify complex transactions in the global M&A and Loan Agency markets.

In the 15 years since the Company was founded, SRSA has supported more than 8,600+ deals with $1.5T in aggregate value including high-profile transactions such as Coca Cola Corporation’s acquisition of Body Armor, Pfizer’s acquisition of ReViral Limited, and Intel’s acquisition of Granulate Cloud Solutions. In the same time, we have added a blue-chip private equity ownership base, and today we boast an impressive investor base, including Foundry, NorWest, Revolutions, and LMP.

We are looking for extraordinary people to help drive our continued success.  If you are looking to join a growing, entrepreneurial environment in an established company, we want to hear from you!

A few benefits our employees enjoy

• Comprehensive benefit plans (medical/dental/vision) starting on day 1
• 401(k) with 4% matching
• Discretionary time off
• Discretionary bonus incentive
• Fitness credit
• Several pre-tax plans (dependent care, transportation, flexible spending)
• Transportation reimbursement for qualified positions
• Benefits reimbursement

Customer Support Representative Position Summary

We are looking for a skilled and motivated Customer Support Representative to join our team. You will handle Support requests for the Onehub and SRSA Workspaces products. In the role, you will assist customers with support issues over the phone and via email, help troubleshoot, and coordinate with our Development team to fix bugs. 

This position can be fully remote

The salary range for this position is between $60,700k - $77,000k, depending on level   of experience.

Customer Support Representative Responsibilities

• Troubleshoot customer support issues via phone and email
• Take ownership of technical issues and work with our engineering team to file bugs and help resolve issues
• Write content and articles for our online help system
• Document troubleshooting and problem resolution steps
• Provide technical demos and training to customers via web conference

Customer Support Representative Requirements

• Associate’s Degree or commensurate work experience
• Firm grasp of how the web and cloud applications work
• Experience troubleshooting software issues directly with clients
• Strong writing and communication skills
• Excellent phone manner
• Interest in web development and programming are a plus

Customer Support Representative Desired Characteristics

• Acts as part of a team
• Self-motivated
• Strong communicator
• Collaborative
• Drives change and improvement
• Adaptable/Flexible

Customer Support Representative Physical Requirements/Special Demands

• Must be available to work occasional nights/weekends.
• Travel may be necessary for team events

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without advanced notice.

With respect to its programs, services, activities, and employment practices, SRS Acquiom Inc.  assesses qualified individuals without regard to their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), age, national origin, disability, veteran status, genetic information, or other protected status.  Requests for reasonable accommodation or the provision of auxiliary aids should be directed to Human Resources.