Responsibilities:
- Maintain Customer experience at all times
- Respond professionally to customer queries by phone, chat and e-mail using the Best Practice guidelines.
- Adhering to Business/Process requirements as per SOP/Training Module.
- Develop in-depth knowledge of their process/business
- Complete RCA (Root Cause Analysis) for any escalations received for the team with appropriate CAPAs
- Understand and have end to end process knowledge for the process
- Ensure all assigned application UATs are completed within schedule
- Plan and work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.
- Provide flexible support for team members and other teams.
- Demonstrate a positive and flexible approach to changing business priorities.
- Develop a network necessary to knowledgeably respond to customer enquiries, requests and claims etc.,
- Identify and escalate recurring or consistent problems with system functionality and process.
- Contribute ideas to the improvement of Process.
- Is able to effectively identify and analyze problems and propose solutions.
- Actively seek opportunities for personal development including progression across the wider department.
- Be open in communication and react constructively to feedback to improve your performance
Qualifications:
- Bachelor's degree in any field or at least 2 years completed in college with no back subjects/incomplete units.
- At least 1-2 years BPO/shared service or relevant experience
- Experience with calls, chat and email support
- Above average to excellent communication skills
- Basic knowledge of computer applications and MS Office applications
- Must ability to work quickly in a fast-paced environment; work well as a team member and work well independently
- Willing to work on business unit holidays and/or render overtime when necessary
- Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
- Amenable to work in REPH Manila site
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Skills Required
- Bachelor's degree in any field, or at least two years of completed college education with no back subjects or incomplete units
- At least 1–2 years of BPO, shared services, or relevant experience
- Experience providing support through calls, chat, and email
- Above-average to excellent communication skills
- Basic knowledge of computer applications and Microsoft Office applications
- Ability to work quickly in a fast-paced environment and independently and collaboratively as part of a team
- Willingness to work on business-unit holidays and render overtime when necessary
- Ability to quickly learn and apply enterprise AI tools and technologies
- Amenable to working at the REPH Manila site
RELX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.
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Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.
RELX Insights
What We Do
RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.
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