Labcorp is a leader in diagnostics, drug development and healthcare innovation. Across every role, we harness data and AI to work smarter, move faster and create breakthrough solutions that improve health outcomes for people. With our global scale and deep expertise, you'll do meaningful work, grow your career and make a real impact. Together, we're improving health and improving lives.
Labcorp is seeking a Client Services Representative to join a dynamic team in Houston, TX.
Work Schedule: Tuesday- Saturday 10:00am-6:30pm, Weekend/ Monday rotation as needed.
Job Responsibilities
Act a liaison between Labcorp, the customer base and patients
Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
Speak with customers in a courteous, friendly, and professional manner using protocol procedures
Inquire, clarify, and confirm customer requirements and understanding of the solution
Provide additional customer education and information as needed
Qualify and establish inbound new customers requesting Labcorp's products and services
Work in multiple databases to research complex issues and questions
Notify clients of test results in a timely and accurate manner
Review test forms for accuracy and report any discrepancies
Participate in activities designed to improve customer satisfaction and business performance
Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
Minimum Qualification:
High School Diploma or GED equivalent
1 year or more of experience in a customer service role
Preferred Qualification:
Current or prior Labcorp experience
Associate’s degree
Bilingual in English and Spanish highly desirable
1 year or more of experience working in a call center environment
1 year or more of experience in the healthcare industry, such as a physician's office, clinic or hospital
Additional Job Standards
Experience with Salesforce.com and/or Laboratory Information Systems (iF hIGHLY ADD # value move to qualification)
Well-versed in applications like Microsoft Outlook, Excel, Word, and willingness to learn new applications
Strong verbal and written communication skills and excellent ability to listen and respond
Courteous with strong customer service orientation
Excellent multitasking abilities
Strong flexibility and the ability to manage and adapt to changing priorities quickly
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
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Skills Required
- High School Diploma or GED equivalent
- 1 year or more of experience in a customer service role
- Experience with Salesforce.com and/or Laboratory Information Systems
- Well-versed in Microsoft Outlook, Excel, and Word
- Experience performing administrative support for medical record management and CRM data maintenance to assure HIPAA compliance
- Strong verbal and written communication skills and excellent listening ability
- Courteous with strong customer service orientation and excellent multitasking abilities
- Strong flexibility and ability to manage and adapt to changing priorities quickly
- Current or prior Labcorp experience
- Associate's degree
- Bilingual in English and Spanish
- 1 year or more of experience working in a call center environment
- 1 year or more of experience in the healthcare industry (physician's office, clinic, or hospital)
What We Do
We believe in harnessing science for human good. And so we work day and night, around the world, to deliver answers for all your health questions—whether you’re a provider, drug developer, hospital, medical researcher or patient. That means everything from advancing diagnostic testing to helping launch new drugs, to offering new perspectives through data - all drawing from a deep well of scientific expertise. So when you need trusted information to make clear, confident health decisions, consider us your source.
