Blys is looking for a motivated and customer-focused Customer Support Representative who is fluent in French and/or German to join our growing team. If you enjoy helping customers, solving problems, and creating great service experiences, we'd love to hear from you.
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- Respond to customer inquiries via chat, email, and/or phone in a professional and friendly manner
- Support French and/or German-speaking customers with bookings, questions, and issue resolution
- Provide accurate information about Blys services, policies, and processes
- Coordinate with internal teams to resolve customer concerns efficiently
- Maintain clear records of customer interactions and follow-ups
- Ensure a positive customer experience at every touchpoint
Requirements
- Fluency in French or German is required; native-level proficiency is preferred
- Good English communication skills
- Previous experience in customer support, hospitality, call centre, or client service is preferred
- Strong problem-solving and communication skills
- Patient, empathetic, and professional attitude
- Ability to work independently and manage customer conversations effectively
- Candidates based in Nepal are preferred
Benefits
- Opportunity to work with an international customer base
- Supportive and collaborative team environment
- Growth opportunities within customer experience and operations
- Remote-friendly work setup, depending on business needs
- Competitive salary package
Skills Required
- Fluency in French or German
- Native-level proficiency in French or German
- Good English communication skills
- Previous experience in customer support, hospitality, call centre, or client service
- Strong problem-solving skills
- Strong communication skills
- Patient, empathetic, and professional attitude
- Ability to work independently and manage customer conversations effectively
- Candidates based in Nepal
What We Do
We’re on a mission to make self-care accessible. Australians’ satisfaction with life as a whole is at its lowest level in 21 years, according to the latest Australian Unity Wellbeing Index. We think it’s time to change that. Access to self-care services can significantly improve our physical and mental health, help to reduce stress and anxiety, boost our self-esteem and lead to better relationships. These factors all play an important role in dealing with the daily stressors of life and contribute to our overall satisfaction. Simply put: When we prioritise our wellbeing we lead healthier, happier lives. This is where Blys come in. Blys makes it easy to access the self-care services you need. We bring massage, beauty and wellness treatments straight to your home, hotel and workplace—7 days a week, from 6am-midnight. Available across Australia, New Zealand, the US and the UK, the Blys platform seamlessly connects you with independent mobile wellness professionals in your local area. This is self-care, your way. Visit www.getblys.com to find out more. Wellness professionals: If you want to enjoy flexible hours and earn 2-3 x more than the industry standard then sign up today: www.getblys.com.au/provider/ Want to join the team in Blys HQ? If you're passionate about wellness and technology, come and help us achieve our mission. See open roles: www.getblys.com.au/careers
